About the program

The Rural Water Management Program (RWMP) was established to change the way Queensland’s water resources are managed, measured and reported.

The program will improve rural water management across the state and ensure our valuable water resources are used, measured and monitored effectively.

We are building on our existing programs and delivering projects to:

  • strengthen water measurement
  • provide transparent water information
  • enhance our regulatory approach
  • enable robust compliance

We are also pursuing opportunities to optimise water markets to enable the best use of our water resources.

Background to the program

In August 2017, the Queensland Government appointed an independent expert panel to audit non-urban water measurement and compliance. Their report, the Independent audit of non-urban water measurement and compliance (PDF, 1.6MB), was published in March 2018.

In November 2017, the Murray-Darling Basin Authority Water Compliance Review (MDBA Review) delivered an independent basin-wide strategic review into compliance.

Both reviews were carefully considered in conjunction with Queensland’s obligations under the Murray-Darling Basin Compliance Compact.

The Queensland Government accepted, or accepted in principle, the majority of the recommendations of the independent audit and in July 2018 published the Queensland Government response (PDF, 507.6KB).

While the Murray-Darling Basin catchments are a priority area, the Queensland Government's response commits to improving rural water management across the state.

The Rural Water Management Program also addresses commitments made under the National Water Initiative.

Projects and timelines

The following tables provide an overview of key Rural Water Management Program projects and indicative timelines.

Strengthened water measurement

Key projectsTimelines
Comprehensive review of Queensland’s existing non-urban water metering policy and standard Completed February 2019
Statewide risk assessment of water measurement and monitoring activities based on the pressure on the water resource in each catchment Completed February 2019
Develop a new non-urban water measurement policy to, in the first instance, improve the standard and application of metering 2021
Develop an overland flow measurement standard and risk-based overland flow management program to improve the measurement and accounting of take of overland flow 2021
Implement improved measurement of large-take, high-risk water entitlements in the Queensland Murray-Darling Basin From 2021
Implement the new metering policy using timeframes that consider water resource pressure and drought implications From 2022

Transparent water information

Key projectsTimelines
Undertake a water dashboard trial in two water management areas to provide water users with information on their entitlements, water availability and their usage
Note: The trial has enabled us to better understand our customers’ information needs and will help us to further enhance our systems so that water users across the state can access accurate, timely water information.
Completed March 2018
Develop a water entitlement viewer - an interactive online platform to access information about water entitlements Completed February 2019
Develop a future state roadmap for water information systems to support contemporary, effective and sustainable water management and compliance
Note: The roadmap establishes the vision and sets the direction for transforming the water information systems.
Completed December 2019
Undertake a statewide review and audit of our hydrometric networks 2019 to 2021
Require resource operations licence holders to report to us on the condition and quality of their hydrometric monitoring networks 2019 to 2020

Enhanced regulatory approach

Key projectsTimelines
Amend regulations to enhance faulty meter reporting and meter validation requirements Completed February 2019
Review legislation and policies to identify possible enhancements to water compliance arrangements Completed 2019
Develop and publish communication materials and other resources to support entitlement holders to meet requirements under the new measurement policy framework From 2021

Robust compliance

Key projectsTimelines
Establish a formalised framework and associated governance arrangements for Queensland’s water management Completed December 2018
Create the rural water management program office and team to deliver the commitments made in the Queensland Government response Completed December 2018
Review the existing non-urban water measurement compliance approach and documentation to ensure consistency across policies, procedures and guidelines 2019 to 2020
Publish annual performance reportCommenced September 2019
Develop and implement an assurance framework that enables us to report on our performance as a non-urban water resource manager and regulatorEarly 2021

Optimised water markets

Key projectsTimelines
Ensure that water that has already been released to market becomes the most efficient means of satisfying demand 2020
Make water, identified through the water planning process for use, available to the market2020
Dawson River strategic infrastructure reserve project to deliver temporary water licences Completed 2019
Underutilisation partnership project to deliver the water markets optimisation strategy 2020 to 2021

Last reviewed 15 June 2020

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Email: Geological information hotline

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Geological Survey of Queensland
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BRISBANE  QLD  4000

Written enquiries

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Department of Natural Resources and Mines
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For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street
ZILLMERE  QLD  4034

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager - Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
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Killara Crescent
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PO Box 334
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Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Mining claims and mining leases for opal, gemstones, corundum or other precious stones are now administered by the Mineral Assessment Hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: MineralHub@dnrme.qld.gov.au

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Building E, 25 Yeppoon Road
Parkhurst QLD 4702

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: CoalHub@dnrme.qld.gov.au

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: PetroleumHub@dnrme.qld.gov.au

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
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Fossicking

For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: mines_online@dnrme.qld.gov.au

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Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: nativetitleservices@dnrme.qld.gov.au
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

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For more information, see the NNTT website.

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: SLAMlodgement@dnrme.qld.gov.au
Phone: (07) 4447 9179

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Submission of survey plans and records

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Surveying groupEmail
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba Surveys.South.Region@dnrme.qld.gov.au
Mackay, Rockhampton Surveys.Central.Region@dnrme.qld.gov.au
Cairns, Townsville Surveys.North.Region@dnrme.qld.gov.au

Legislation and policy

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Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

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You can also lodge documents by posting the document along with payment to:

Brisbane Titles Registry Office
GPO Box 1401
BRISBANE  QLD  4001

See the Payments and lodgement page for more detailed information.

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To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@dnrme.qld.gov.au. Find out more about lodging your water application.

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For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@dnrme.qld.gov.au.
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Complaints and disputes For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

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Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

  • For life-threatening emergencies or critical situations phone 000.
  • For help with storm damage or floods, contact the State Emergency Service (SES) or phone 132 500.

Electricity

For emergencies or loss of electricity supply, contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

  • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
  • Customers in Roma and Dalby contact your local governments:
    • Maranoa Regional Council phone 1300 007 662
    • Western Downs Regional Council phone 1300 268 624.

Supply and billing

Electricity

For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

Gas

For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).

Ask the NRS to connect you to 13 QGOV (13 74 68).

Interpreter assistance

Contact the Translating and Interpreting Service (TIS National) on 131 450

Business centre locations

Direct phone: 

Fax: 

Fax: 

Service hours

  • Titles Registry searches
  • Titles Registry lodgements
    This office does not accept Titles Registry lodgements.

Note:

Local government areas: