Following recent changes to departmental responsibilities, the Department of Natural Resources, Mines and Energy is now the Department of Resources. Responsibility for water and energy has been transferred to new departments. Our website will be updated to reflect this change.

How to access information

Right to Information is the Queensland Government's approach to giving the community greater access to information. We are committed to provide access to information held by the government, unless on balance it is contrary to the public interest to provide that information.

The Right to Information Act 2009 and Information Privacy Act 2009 came into effect on 1 July 2009, replacing the Freedom of Information Act 1992.

Right to Information reforms aim to make more information available, provide equal access to information across all sectors of the community, and provide appropriate protection for individuals' privacy.

Searching for information

Before submitting a Right to information application or Information Privacy application for access solely to your own personal information, you should check to see if the information is already available. The disclosure log publishes information that has been released in response to other Right to Information requests, while our publication scheme describes and categorises information we routinely make available.

Some of our information may be released administratively by business units. You can access this information without having to lodge a formal application

Administrative access may be used for the following information:

  • certain types of non-personal information devoid of sensitivity and confidentiality
  • an individual's own information but not that of another person, unless consent has been provided.

Where a document contains the personal or commercial information of more than one person, the information will only be accessible through administrative access when all parties have given prior written consent.

Please contact the relevant business unit directly for any information which may be released administratively.

If you are unable to find the information you are searching for, please contact Right to Information Services.

Requesting information

You can request information by applying online.

Alternatively, you can download the Right to information and information privacy information access application form and submit it:

Fees and charges

There is an initial {{ pass_33043 }} application fee for all Right to Information applications. This fee cannot be waived.

There is no application fee for Information Privacy applications.

No processing charges are payable if the agency spends less than 5 hours processing an application. If the agency spends more than 5 hours the charge is {{ pass_33045 }} for each 15 minutes (or part thereof) spent processing the application.

The applicant is not charged for processing of documents that contain personal information.

The department may also charge {{ pass_33046 }} per A4 page if the applicant wishes to receive black and white photocopies. No charge will apply to access documents on CD/DVD.

Credit card details will not be accepted for payment of the application fee via email, facsimile or telephone. Credit card payments will only be accepted in hard copy via post or as part of an online application process.

Statutory time frames

Valid applications must be processed within 25 business days of receipt. A further 10 business days can be added if we need to consult with third parties.

The department may negotiate a further extension of time with the applicant if additional processing time is required. This extension of time does not affect an applicant's right of review.

Amending personal information held by government

You can apply to have any of your personal information held by the Queensland Government amended if you believe it is:

  • inaccurate
  • incomplete
  • out of date
  • misleading.

If you wish to amend the information, you must first complete the Information Privacy Personal Information Amendment Application Form and submit it to Right to Information Services.

Right of review

If you are dissatisfied with our decision, you can apply to have that decision examined under internal review by an officer within the department of equal or higher level. Alternatively, you may apply for an external review direct to the Office of the Information Commissioner, irrespective of whether the department has internally reviewed the decision.

An application to have a decision internally reviewed must be made within 20 business days of the date of the letter communicating the original decision. If you remain dissatisfied with the department's internal review decision, you may still request an external review by the Information Commissioner.

For external review, you must apply in writing to the Information Commissioner within 20 business days of the date of the internal review decision, or within 20 business days of the original decision if you elect to bypass internal review and proceed direct to external review.

Please contact the Right to Information Services for more information.

Contact Right to Information Services

Right to Information Services
GPO Box 2454, Brisbane, QLD 4001
Phone: (07) 3330 6111
Fax: (07) 3330 6056

More information

Last reviewed 31 January 2019

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White Ribbon Accredited Workplace

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

Visit us at www.qld.gov.au to access forms, guidelines and general information on freehold title, land transfers, land trusts and leasing Aboriginal and Torres Strait Islander land.

You can also contact us on:

Phone: 13 QGOV (13 74 68)
Email: ILOperations@dnrme.qld.gov.au

William McCormack Place
Level 5, 5b Sheridan Street
Cairns QLD 4870

Postal address
PO Box 937
Cairns QLD 4870

For general enquiries, please contact the Resource community infoline on 13 71 07 or email resources.info@dnrme.qld.gov.au.

Make a complaint about a mineral and energy resources activity

Visit qld.gov.au for more information on fossicking in Queensland and to purchase fossicking licences and permits, or contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact:

MyMinesOnline helpdesk
Phone: +61 7 3199 8133
Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to access our geoscience resources and publications.

Geological information and sales enquiries

Email: Geological information hotline

Courier deliveries

Geological Survey of Queensland
Level 4
1 William Street
BRISBANE  QLD  4000

Written enquiries

Geological Survey of Queensland
Department of Natural Resources and Mines
PO Box 15216
CITY EAST  QLD  4002

GSQ Open Data Portal and Lodgement Portal

Email: GSQOpenData@dnrme.qld.gov.au

GeoResGlobe

Email: GeoResGlobe enquiries

Geophysical information

Email: Geophysics enquiries

Geochemical information

Email: Geological information hotline
Attention: Geochemistry support

Specific geoscience enquiries

Chief Government Geologist

Email: Geological information hotline
Attention: Chief Government Geologist

Coal Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Coal

Exploration Attraction

Email: Geological information hotline
Attention: Director - Exploration Attraction

Mineral Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Minerals

Petroleum and Gas Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Petroleum and Gas

Resource Planning

Email: Resource Planning enquiries
Attention: Manager - Resource Planning

For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street
ZILLMERE  QLD  4034

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager - Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
Fax: +61 7 4743 0156

Killara Crescent
Kalkadoon Industrial Estate
MOUNT ISA  QLD  4825
PO Box 334
MOUNT ISA  QLD  4825

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Mining claims and mining leases for opal, gemstones, corundum or other precious stones are now administered by the Mineral Assessment Hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: MineralHub@dnrme.qld.gov.au

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Building E, 25 Yeppoon Road
Parkhurst QLD 4702

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: CoalHub@dnrme.qld.gov.au

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: PetroleumHub@dnrme.qld.gov.au

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
Contact the relevant Assessment Hub for enquiries

Fossicking

For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to find out about native title obligations for mining and resources.

Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: nativetitleservices@dnrme.qld.gov.au
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn't decide whether native title exists. It makes decisions regarding whether 'future acts' can proceed and mediates negotiations.

For more information, see the NNTT website.

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: SLAMlodgement@dnrme.qld.gov.au
Phone: (07) 4447 9179

Visit us at www.business.qld.gov.au to access standards, forms, calibration baselines and other surveying information.

Submission of survey plans and records

To submit Form 6 or PSM maintenance forms not associated with a plan submission, email CadastralAdminDataHelp@dnrme.qld.gov.au.

For GNSS enquiries, email GeodeticSupport@dnrme.qld.gov.au.

To deposit or submit copies of survey plans, survey records or to request surveying advice, please email the relevant surveying group below.

Surveying groupEmail
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba Surveys.South.Region@dnrme.qld.gov.au
Mackay, Rockhampton Surveys.Central.Region@dnrme.qld.gov.au
Cairns, Townsville Surveys.North.Region@dnrme.qld.gov.au

Legislation and policy

For enquiries about surveying legislation and policies, contact:

Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

Do a titles search online

Buy current property titles searches and survey plans online.

Enquiries

Please note that the Titles Registry does not provide legal or conveyancing advice. You should contact a legal professional for personalised advice.

Lodgements

You can lodge your documents at the business centres where Titles Registry lodgement hours are indicated below. Please make sure you arrive at regional business centres early enough to finalise your lodgements before closing time.

You can also lodge documents by posting the document along with payment to:

Brisbane Titles Registry Office
GPO Box 1401
BRISBANE  QLD  4001

See the Payments and lodgement page for more detailed information.

Visit our website for information about this year's statutory land valuations and the Valuer-General's property market movement report.

For other valuation enquiries, phone us during business hours on 13 QGOV (13 74 68) (in Australia) or +61 7 3022 0001 (from overseas), or contact your local business centre.

Visit us at www.qld.gov.au for information about vegetation maps, codes, development approvals and how to obtain vegetation clearing approvals.

For enquiries and appointments:

Visit us at business.qld.gov.au to access forms, application guides, maps and data.

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@dnrme.qld.gov.au. Find out more about lodging your water application.

Other enquiries

Emergency For life-threatening emergencies or critical situations phone 000.
For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@dnrme.qld.gov.au.
Water restrictions For information on current SEQ water restrictions contact your local council
Water monitoring data requests Email water.monitoring@dnrme.qld.gov.au
Supply and billing enquiries, leaks Contact your water retailers - contact details are on your water bill
Complaints and disputes For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman
Water investor hotline

For information on access to water resources to expand your business, contact the water investor hotline

Visit the initiatives page for more information about energy initiatives and programs.

Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

  • For life-threatening emergencies or critical situations phone 000.
  • For help with storm damage or floods, contact the State Emergency Service (SES) or phone 132 500.

Electricity

For emergencies or loss of electricity supply, contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

  • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
  • Customers in Roma and Dalby contact your local governments:
    • Maranoa Regional Council phone 1300 007 662
    • Western Downs Regional Council phone 1300 268 624.

Supply and billing

Electricity

For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

Gas

For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).

Ask the NRS to connect you to 13 QGOV (13 74 68).

Interpreter assistance

Contact the Translating and Interpreting Service (TIS National) on 131 450

Business centre locations

Direct phone: 

Fax: 

Fax: 

Service hours

  • Titles Registry searches
  • Titles Registry lodgements
    This office does not accept Titles Registry lodgements.

Note:

Local government areas: