Terms and conditions: Online services

Our online services are on a secure site and any information you submit is treated as private and confidential. Before accessing any online services you must carefully read, and agree to, the terms and conditions listed below.

Security

Find out about the security of the online services section of our website.

Definitions and interpretations

  • 'cookie' means an electronic file which is placed on your computer automatically to retain your preferences for this site so those preferences can be used next time you visit this site. Cookies used on this site are non-harmful and do not attempt to identify individual users.
  • 'service provider' means a Queensland Government department or instrumentality, or other government or non-government body contributing to this site.
  • 'third parties' means any person or agent, excluding us or you, who acts on behalf of an individual person.
  • 'this site' means the equipment, programs, services and systems provided by us or our service providers to allow you to use the online services and access the information provided by us and our service providers.
  • 'use of this site' means your use of all online services and your access to all information provided on this site by us and our service providers.
  • 'we', 'us' and 'our' means the Department of Natural Resources, Mines and Energy (DNRME) and our successors.
  • 'you' and 'your' means the legal entity or entities using this site.

Terms of agreement

We are a Queensland Government entity (ABN 59 020 847 551).

Your access to and/or use of this site is conditional upon your acceptance and compliance with these terms and conditions. By accessing and using this site, you agree to be bound by these terms and conditions.

We have the right to change or discontinue these terms and conditions or any feature of this site at any time without reference to you. It is your responsibility to ensure you are aware of any changes to these terms and conditions each time you visit this site.

If there is any inconsistency between these terms and conditions and the terms and conditions of the Queensland Government website, the Queensland Government terms and conditions will prevail.

In using this site, you agree that our electronic record of your use of this site is a true and correct record and will be relied on as such.

You acknowledge and agree that:

  • you may be required to indicate your acceptance and approval of information contained in any forms you submit online
  • we intend to rely on any forms and attached documents which you submit online as if they were received with signature in hardcopy form.

You acknowledge and agree that if you make payments on this site using an accepted credit or debit card, you may be charged a credit card surcharge. We will tell you if a surcharge applies before you complete your transaction. The credit card surcharge will appear in the payment details as part of the checkout process.

Minimum system requirements

When you access this site, your transaction across the internet is protected by HTTPS and Transport Layer Security (SSL/TLS) encryption. SSL/TLS is an industry standard for secure transactions. If your browser does not support the latest versions of SSL/TLS, you will not be able to access these services.

We use cookies to keep track of what you put into your shopping basket. When you access this site, a cookie from our web server is placed on your computer automatically. If you wish to use this facility you will need to accept cookies. If you have configured your browser to reject all cookies, however, you will still be able to view information only pages on this site. If you wish to enable cookies you may need to change your internet browser configuration. Refer to the help functions of your browser.

Warranties and representations

We do not warrant or make any representations and exclude, to the maximum extent permitted by law, all liability as to the following:

  • that your system will meet the minimum requirements (as apply from time to time) to enable your use of this site
  • in relation to the speed of transmission data
  • that your use of this site will be uninterrupted
  • that material or services in this site are appropriate or available for use in countries outside Australia; or in relation to, or endorse, the quality or appropriateness of any other third party website which you may access through this site (please see our disclaimer for more information).

We will not be liable to you or third parties for:

  • your system's incapacity in using this site
  • interruptions or delays to the service whether beyond our control or not
  • any non-compliance with foreign and local laws if you use this site outside Australia
  • your use of other websites which you may access through this site including in relation to contracting viruses, worms, Trojan horses and other items of a destructive nature.

Disclaimer of liability

We disclaim and exclude, to the maximum extent permissible by law, any terms and conditions implied by law relating to any loss or damage that may be suffered by you as a result of you using this site.

Without limiting the above paragraph, we disclaim and exclude, to the maximum extent permissible by law, all warranties, express or implied, including without limitation any warranty as to the accuracy, quality, context, completeness, availability, reliability or suitability for any purpose, of any information contained in your personal information or accessed through this site.

You agree to release us from all responsibility and all liability in contract, or in tort, or pursuant to any other common law or statutory cause of action whatsoever (including without limitation, liability in negligence) arising under this agreement or in connection with your use of this site, for any loss or damage whether or not reasonably foreseeable, including but not limited to liability for an entity carrying out, or failing to carry out, any activity described in, or contemplated by, any document published by us relating to this site.

Please consult our disclaimer for further details.

Indemnity

You agree to indemnify us and our officers, employees, agents and contractors (including sub-contractors) ('those indemnified') from and against all actions, proceedings, claims demands, costs (including all reasonable legal costs and all reasonable costs associated with defending those indemnified), losses, damages and expenses, and any direct, indirect, incidental or consequential loss or damage, including those arising out of the terms of any settlement, which:

  • may be brought against or made upon those indemnified; and
  • those indemnified may incur on their own behalf or sustain as a result of a third party claim, arising out of or as a consequence of:
    • your use of this site
    • any breach of this agreement by you; or
    • any wilful, unlawful, or negligent act or omission by you relating in any way to this site. You acknowledge that this indemnity will continue to take effect after this agreement has been terminated.

Australian units

All dollar amounts at this site are in Australian Dollars (AUD).

Time is provided in Australian Eastern Standard Time (AEST) as it exists in Brisbane, Australia (GMT + 10:00). Please note that Brisbane does not have daylight saving time during summer.

Intellectual property and copyright

Unless otherwise noted, all copyright material on this site is licenced through Creative Commons Attribution 3.0 Australia (CC BY) licence. Where you use copyright materials obtained from this site, you must keep the copyright notice on the copyright material and attribute the State of Queensland as the source of the copyright material.

Use of this site

This site is made available only for your personal information or business operations. As a user of this site, you agree not to use this site's data to provide or facilitate direct online access to any other person. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

You must not provide false or misleading information to us or it may result in prosecution and civil or criminal penalties.

Your personal information

Please read the privacy statement for more information about use of your personal information.

Governing law

This agreement shall be governed by and interpreted in accordance with the laws of the State of Queensland, Australia.

This agreement

This agreement constitutes the whole agreement between you and us, and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing.

Waiver

None of these terms and conditions will be taken to be waived except by written notice signed by you and us.

Contact us

If you have any questions regarding our terms and conditions, our refund policy or if you encounter any problems with this site, please contact us.

Last reviewed 28 November 2018

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White Ribbon Accredited Workplace

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

Visit us at www.qld.gov.au to access forms, guidelines and general information on freehold title, land transfers, land trusts and leasing Aboriginal and Torres Strait Islander land.

You can also contact us on:

Phone: 13 QGOV (13 74 68)
Email: ILOperations@dnrme.qld.gov.au

William McCormack Place
Level 5, 5b Sheridan Street
Cairns QLD 4870

Postal address
PO Box 937
Cairns QLD 4870

For general enquiries, please contact the Resource community infoline on 13 71 07 or email resources.info@dnrme.qld.gov.au.

Make a complaint about a mineral and energy resources activity

Visit qld.gov.au for more information on fossicking in Queensland and to purchase fossicking licences and permits, or contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact:

MyMinesOnline helpdesk
Phone: +61 7 3199 8133
Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to access our geoscience resources and publications.

Geological information and sales enquiries

Email: Geological information hotline

Courier deliveries

Geological Survey of Queensland
Level 4
1 William Street
BRISBANE  QLD  4000

Written enquiries

Geological Survey of Queensland
Department of Natural Resources and Mines
PO Box 15216
CITY EAST  QLD  4002

GSQ Open Data Portal and Lodgement Portal

Email: GSQOpenData@dnrme.qld.gov.au

GeoResGlobe

Email: GeoResGlobe enquiries

Geophysical information

Email: Geophysics enquiries

Geochemical information

Email: Geological information hotline
Attention: Geochemistry support

Specific geoscience enquiries

Chief Government Geologist

Email: Geological information hotline
Attention: Chief Government Geologist

Coal Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Coal

Exploration Attraction

Email: Geological information hotline
Attention: Director - Exploration Attraction

Mineral Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Minerals

Petroleum and Gas Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Petroleum and Gas

Resource Planning

Email: Resource Planning enquiries
Attention: Manager - Resource Planning

For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street
ZILLMERE  QLD  4034

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager - Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
Fax: +61 7 4743 0156

Killara Crescent
Kalkadoon Industrial Estate
MOUNT ISA  QLD  4825
PO Box 334
MOUNT ISA  QLD  4825

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Mining claims and mining leases for opal, gemstones, corundum or other precious stones are now administered by the Mineral Assessment Hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: MineralHub@dnrme.qld.gov.au

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Corner of Bruce Highway and Yeppoon Road
Parkhurst QLD 4701

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: CoalHub@dnrme.qld.gov.au

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: PetroleumHub@dnrme.qld.gov.au

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
Contact the relevant Assessment Hub for enquiries

Fossicking

For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to find out about native title obligations for mining and resources.

Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: nativetitleservices@dnrme.qld.gov.au
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn't decide whether native title exists. It makes decisions regarding whether 'future acts' can proceed and mediates negotiations.

For more information, see the NNTT website.

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: SLAMlodgement@dnrme.qld.gov.au
Phone: (07) 4447 9179

Visit us at www.business.qld.gov.au to access standards, forms, calibration baselines and other surveying information.

Submission of survey plans and records

To submit Form 6 or PSM maintenance forms not associated with a plan submission, email CadastralAdminDataHelp@dnrme.qld.gov.au.

For GNSS enquiries, email GeodeticSupport@dnrme.qld.gov.au.

To deposit or submit copies of survey plans, survey records or to request surveying advice, please email the relevant surveying group below.

Surveying groupEmail
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba Surveys.South.Region@dnrme.qld.gov.au
Mackay, Rockhampton Surveys.Central.Region@dnrme.qld.gov.au
Cairns, Townsville Surveys.North.Region@dnrme.qld.gov.au

Legislation and policy

For enquiries about surveying legislation and policies, contact:

Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

Do a titles search online

Buy current property titles searches and survey plans online.

Enquiries

Please note that the Titles Registry does not provide legal or conveyancing advice. You should contact a legal professional for personalised advice.

Lodgements

You can lodge your documents at the business centres where Titles Registry lodgement hours are indicated below. Please make sure you arrive at regional business centres early enough to finalise your lodgements before closing time.

You can also lodge documents by posting the document along with payment to:

Brisbane Titles Registry Office
GPO Box 1401
BRISBANE  QLD  4001

See the Payments and lodgement page for more detailed information.

Visit our website for information about this year's statutory land valuations and the Valuer-General's property market movement report.

For other valuation enquiries, phone us during business hours on 13 QGOV (13 74 68) (in Australia) or +61 7 3022 0001 (from overseas), or contact your local business centre.

Visit us at www.qld.gov.au for information about vegetation maps, codes, development approvals and how to obtain vegetation clearing approvals.

For enquiries and appointments:

Visit us at business.qld.gov.au to access forms, application guides, maps and data.

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@dnrme.qld.gov.au. Find out more about lodging your water application.

Other enquiries

Emergency For life-threatening emergencies or critical situations phone 000.
For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@dnrme.qld.gov.au.
Water restrictions For information on current SEQ water restrictions contact your local council
Water monitoring data requests Email water.monitoring@dnrme.qld.gov.au
Supply and billing enquiries, leaks Contact your water retailers - contact details are on your water bill
Complaints and disputes For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

Visit the initiatives page for more information about energy initiatives and programs.

Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

  • For life-threatening emergencies or critical situations phone 000.
  • For help with storm damage or floods, contact the State Emergency Service (SES) or phone 132 500.

Electricity

For emergencies or loss of electricity supply, contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

  • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
  • Customers in Roma and Dalby contact your local governments:
    • Maranoa Regional Council phone 1300 007 662
    • Western Downs Regional Council phone 1300 268 624.

Supply and billing

Electricity

For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

Gas

For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).

Ask the NRS to connect you to 13 QGOV (13 74 68).

Interpreter assistance

Contact the Translating and Interpreting Service (TIS National) on 131 450

Business centre locations

Direct phone: 

Fax: 

Fax: 

Service hours

  • Titles Registry searches
  • Titles Registry lodgements
    This office does not accept Titles Registry lodgements.

Note:

Local government areas: