Terms and conditions: Online services

Our online services are on a secure site and any information you submit is treated as private and confidential. Before accessing any online services you must carefully read, and agree to, the terms and conditions listed below.

Security

Find out about the security of the online services section of our website.

Definitions and interpretations

  • 'cookie' means an electronic file which is placed on your computer automatically to retain your preferences for this site so those preferences can be used next time you visit this site. Cookies used on this site are non-harmful and do not attempt to identify individual users.
  • 'service provider' means a Queensland Government department or instrumentality, or other government or non-government body contributing to this site.
  • 'third parties' means any person or agent, excluding us or you, who acts on behalf of an individual person.
  • 'this site' means the equipment, programs, services and systems provided by us or our service providers to allow you to use the online services and access the information provided by us and our service providers.
  • 'use of this site' means your use of all online services and your access to all information provided on this site by us and our service providers.
  • 'we', 'us' and 'our' means the Department of Natural Resources, Mines and Energy (DNRME) and our successors.
  • 'you' and 'your' means the legal entity or entities using this site.

Terms of agreement

We are a Queensland Government entity (ABN 59 020 847 551).

Your access to and/or use of this site is conditional upon your acceptance and compliance with these terms and conditions. By accessing and using this site, you agree to be bound by these terms and conditions.

We have the right to change or discontinue these terms and conditions or any feature of this site at any time without reference to you. It is your responsibility to ensure you are aware of any changes to these terms and conditions each time you visit this site.

If there is any inconsistency between these terms and conditions and the terms and conditions of the Queensland Government website, the Queensland Government terms and conditions will prevail.

In using this site, you agree that our electronic record of your use of this site is a true and correct record and will be relied on as such.

You acknowledge and agree that:

  • you may be required to indicate your acceptance and approval of information contained in any forms you submit online
  • we intend to rely on any forms and attached documents which you submit online as if they were received with signature in hardcopy form.

You acknowledge and agree that if you make payments on this site using an accepted credit or debit card, you may be charged a credit card surcharge. We will tell you if a surcharge applies before you complete your transaction. The credit card surcharge will appear in the payment details as part of the checkout process.

Minimum system requirements

When you access this site, your transaction across the internet is protected by HTTPS and Transport Layer Security (SSL/TLS) encryption. SSL/TLS is an industry standard for secure transactions. If your browser does not support the latest versions of SSL/TLS, you will not be able to access these services.

We use cookies to keep track of what you put into your shopping basket. When you access this site, a cookie from our web server is placed on your computer automatically. If you wish to use this facility you will need to accept cookies. If you have configured your browser to reject all cookies, however, you will still be able to view information only pages on this site. If you wish to enable cookies you may need to change your internet browser configuration. Refer to the help functions of your browser.

Warranties and representations

We do not warrant or make any representations and exclude, to the maximum extent permitted by law, all liability as to the following:

  • that your system will meet the minimum requirements (as apply from time to time) to enable your use of this site
  • in relation to the speed of transmission data
  • that your use of this site will be uninterrupted
  • that material or services in this site are appropriate or available for use in countries outside Australia; or in relation to, or endorse, the quality or appropriateness of any other third party website which you may access through this site (please see our disclaimer for more information).

We will not be liable to you or third parties for:

  • your system's incapacity in using this site
  • interruptions or delays to the service whether beyond our control or not
  • any non-compliance with foreign and local laws if you use this site outside Australia
  • your use of other websites which you may access through this site including in relation to contracting viruses, worms, Trojan horses and other items of a destructive nature.

Disclaimer of liability

We disclaim and exclude, to the maximum extent permissible by law, any terms and conditions implied by law relating to any loss or damage that may be suffered by you as a result of you using this site.

Without limiting the above paragraph, we disclaim and exclude, to the maximum extent permissible by law, all warranties, express or implied, including without limitation any warranty as to the accuracy, quality, context, completeness, availability, reliability or suitability for any purpose, of any information contained in your personal information or accessed through this site.

You agree to release us from all responsibility and all liability in contract, or in tort, or pursuant to any other common law or statutory cause of action whatsoever (including without limitation, liability in negligence) arising under this agreement or in connection with your use of this site, for any loss or damage whether or not reasonably foreseeable, including but not limited to liability for an entity carrying out, or failing to carry out, any activity described in, or contemplated by, any document published by us relating to this site.

Please consult our disclaimer for further details.

Indemnity

You agree to indemnify us and our officers, employees, agents and contractors (including sub-contractors) ('those indemnified') from and against all actions, proceedings, claims demands, costs (including all reasonable legal costs and all reasonable costs associated with defending those indemnified), losses, damages and expenses, and any direct, indirect, incidental or consequential loss or damage, including those arising out of the terms of any settlement, which:

  • may be brought against or made upon those indemnified; and
  • those indemnified may incur on their own behalf or sustain as a result of a third party claim, arising out of or as a consequence of:
    • your use of this site
    • any breach of this agreement by you; or
    • any wilful, unlawful, or negligent act or omission by you relating in any way to this site. You acknowledge that this indemnity will continue to take effect after this agreement has been terminated.

Australian units

All dollar amounts at this site are in Australian Dollars (AUD).

Time is provided in Australian Eastern Standard Time (AEST) as it exists in Brisbane, Australia (GMT + 10:00). Please note that Brisbane does not have daylight saving time during summer.

Intellectual property and copyright

Unless otherwise noted, all copyright material on this site is licenced through Creative Commons Attribution 3.0 Australia (CC BY) licence. Where you use copyright materials obtained from this site, you must keep the copyright notice on the copyright material and attribute the State of Queensland as the source of the copyright material.

Use of this site

This site is made available only for your personal information or business operations. As a user of this site, you agree not to use this site's data to provide or facilitate direct online access to any other person. You are prohibited from posting or transmitting to or from this site any unlawful, threatening, libellous, defamatory, obscene, scandalous, inflammatory, pornographic, or profane material, or any other material that could give rise to any civil or criminal liability under the law.

You must not provide false or misleading information to us or it may result in prosecution and civil or criminal penalties.

Your personal information

Please read the privacy statement for more information about use of your personal information.

Governing law

This agreement shall be governed by and interpreted in accordance with the laws of the State of Queensland, Australia.

This agreement

This agreement constitutes the whole agreement between you and us, and supersedes all prior representations, agreements, statements and understandings, whether verbal or in writing.

Waiver

None of these terms and conditions will be taken to be waived except by written notice signed by you and us.

Contact us

If you have any questions regarding our terms and conditions, our refund policy or if you encounter any problems with this site, please contact us.

Last updated 28 November 2018

Is your feedback about *
You found the information on this page useful and easy to understand
Please contact me with a response
White Ribbon Accredited Workplace

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

Visit us at www.qld.gov.au to access forms, guidelines and general information on freehold title, land transfers, land trusts and leasing Aboriginal and Torres Strait Islander land.

You can also contact us on:

Freecall: 1800 067 615
Email: IndigenousLandServices@dnrme.qld.gov.au
Fax: (07) 4222 5595

William McCormack Place
Level 5, 5b Sheridan Street
Cairns QLD 4870

Postal address
PO Box 937
Cairns QLD 4870

For general enquiries, please contact the Resource community infoline on 13 71 07 or email resources.info@dnrme.qld.gov.au.

Make a complaint about a mineral and energy resources activity

Visit us at www.business.qld.gov.au for information about explosives and fireworks safety, security and licensing requirements.

explosives 24 hour hotline graphic, 1300739868

Emergency response service and emergency complaints

  • To make a complaint concerning immediate and urgent matters involving explosives (including fireworks and blasting) contact your local police.
  • To report an accident or emergency contact the Explosives Hotline 1300 739 868.

General enquiries

For general enquiries 24/7 for any explosives related matter call 13 25 23.

Head office: Explosives Inspectorate

Contact head office about all licence renewals and explosive authorisations.

Level 19
275 George Street
Brisbane QLD 4000

PO Box 15216
City East QLD 4002

Phone: (07) 3199 8023
Email: explosives@dnrme.qld.gov.au

Regional enquiries: inspectors and licensing

Contact your regional licensing officer about all new licences, licence amendments and notifications (e.g. blasting, import, export, fireworks).

Brisbane

Inspectors and licensing officers

Level 19
275 George Street
Brisbane QLD 4000

PO Box 1475
Coorparoo QLD 4151

Phone: (07) 3330 4171
Email: sroexplosives@dnrme.qld.gov.au

Rockhampton

Inspectors and licensing officers

25 Yeppoon Road
Parkhurst QLD 4701

PO Box 3679 Red Hill
North Rockhampton QLD 4701

Phone: (07) 4936 0187
Fax: (07) 4936 4805
Email: croexplosives@dnrme.qld.gov.au

Townsville

Inspectors and licensing officers

Level 9
Verde Tower
445 Flinders Street
Townsville QLD 4810

PO Box 1752
Townsville QLD 4810

Phone: (07) 4447 9277
Email: nroexplosives@dnrme.qld.gov.au

Government magazines

Contact your relevant government magazine to discuss storage or other explosives activities.

Helidon

Phone: (07) 4612 9400
Fax: (07) 4612 9412
Email: HelidonGER@dnrme.qld.gov.au

Bajool

Phone: (07) 4934 6173
Fax: (07) 4934 6171
Email: BajoolGER@dnrme.qld.gov.au

Brookhill and Queerah

Phone: 0419 756 069
Fax: (07) 4055 4250
Email: nroexplosives@dnrme.qld.gov.au

Visit qld.gov.au for more information on fossicking in Queensland and to purchase fossicking licences and permits, or contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact:

MyMinesOnline helpdesk
Phone: +61 7 3199 8133
Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to access our geoscience resources and publications.

Geological information and sales enquiries

Email: Geological information hotline

Call 13 QGOV (13 74 68) during business hours.

Courier deliveries

Geological Survey of Queensland
Level 4
1 William Street
BRISBANE  QLD  4000

Written enquiries

Geological Survey of Queensland
Department of Natural Resources and Mines
PO Box 15216
CITY EAST  QLD  4002

QDEX

Email: QDEX enquiries

MinesOnlineMaps

Email: MinesOnlineMaps enquiries

Geophysical information

Email: Geophysics enquiries

Geochemical information

Email: Geological information hotline
Attention: Geochemistry support

Specific geoscience enquiries

Chief Government Geologist

Email: Geological information hotline
Attention: Chief Government Geologist

Coal Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Coal

Exploration Attraction

Email: Geological information hotline
Attention: Director - Exploration Attraction

Mineral Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Minerals

Petroleum and Gas Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Petroleum and Gas

Resource Planning

Email: Resource Planning enquiries
Attention: Manager - Resource Planning

For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street
ZILLMERE  QLD  4034

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager - Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
Fax: +61 7 4743 0156

Killara Crescent
Kalkadoon Industrial Estate
MOUNT ISA  QLD  4825
PO Box 334
MOUNT ISA  QLD  4825

Visit us at www.business.qld.gov.au to find out about health and safety requirements for Queensland's mining industry.

General enquiries

Contact our general enquiries numbers or your local Mines Inspectorate office (see below).

  • 13QGOV (13 74 68) within Australian
  • +617 3405 0985 (+10 hours UTC) international callers

Emergency

In case of a mine emergency, please use the following contact numbers.

  • Mines Inspectorate: 07 3237 1696 (for emergencies only)
  • Queensland Mine Rescue Service (QMRS): 1800 767 720
  • Simtars: 07 3830 5564 or 1800 331 991
  • Explosives emergency

Locations and staff

Mines Inspectorate head office

Head office
PO Box 15216
City East Qld 4002

Level 19, 275 George Street
Brisbane Qld 4000
Phone: (07) 3199 8001

Position titleNameEmailPhone
Chief Inspector of Mines Rocchi, Luca luca.rocchi@dnrme.qld.gov.au 3199 8003
Deputy Chief Inspector of Coal Mines Dobson, Shaun shaun.dobson@dnrme.qld.gov.au 3087 8379
Senior Inspector of Mines (Electrical) Kabel, John john.kabel@dnrme.qld.gov.au 3199 8011
Senior Inspector of Mines (Mechanical) Logan, Anthony anthony.logan@dnrme.qld.gov.au 3199 8013
Senior Inspector of Mines Rasche, Tilman tilman.rasche@dnrme.qld.gov.au 3199 8047
Inspector of Mines, Occupational Hygiene Manthey, Greg greg.manthey@dnrme.qld.gov.au 3199 8140
Abandoned Mines Coordinator Kadletz, Oskar oskar.kadletz@dnrme.qld.gov.au 3199 8039
A/Secretary, Board of Examiners Volling, Andrea andrea.volling@dnrme.qld.gov.au 3199 8045

Mineral mines and quarries (south region)

Brisbane office
PO Box 15216
City East Qld 4002

Level 19, 275 George Street
Brisbane Qld 4000

Phone: (07) 3330 4272
sthmines@dnrme.qld.gov.au

Incident reporting: (07) 3330 4273 (diverts to the on-call inspector)

Position titleNameEmailPhone
Regional Inspector of Mines / 
Inspector of Mines (Electrical) 
Smith, Lionel lionel.smith@dnrme.qld.gov.au 3330 4250
Principal Investigation Officer Barron, John john.barron@dnrme.qld.gov.au 3330 4271
Principal Investigation Officer Jacobs, Mick mick.jacobs@dnrme.qld.gov.au 3330 4269
Senior Inspector of Mines (Occupational Hygiene) Farry, Jack jack.farry@dnrme.qld.gov.au 3330 4150
Inspector of Mines  Heritage, Paul paul.heritage@dnrme.qld.gov.au 3330 4137
Inspector of Mines Esterhuizen, Deon deon.esterhuizen@dnrme.qld.gov.au 3330 4254
Inspector of Mines (Electrical) Smith, Jon jon.smith@dnrme.qld.gov.au 3330 4251
Inspector of Mines Sur, Asok asok.sur@dnrme.qld.gov.au 3330 4255
Inspector of Mines Vinnicombe, Jacqui jacqui.vinnicombe@dnrme.qld.gov.au 3330 4256
District Workers' Representative Riches, Murray murray.riches@dnrme.qld.gov.au 3330 4265

Coal mines (south region)

Rockhampton Regional office
PO Box 3679
Red Hill, Rockhampton Qld 4701

25 Yeppoon Road
Parkhurst Qld 4702
Phone: (07) 4936 0184
rockyminesinsp@dnrme.qld.gov.au

Incident reporting: 1300 882 096 (diverts to the on-call inspector on weekends and adjoining public holidays - typically from 4pm Fridays until 8am Monday)

Position titleNameEmailPhone
Regional Inspector of Coal Mines Poynter, Kevin kevin.poynter@dnrme.qld.gov.au 4936 0125
Inspector of Mines Callinan, Graham graham.callinan@dnrme.qld.gov.au 4936 0119
Inspector of Mines Randolph, Neil neil.randolph@dnrme.qld.gov.au 3810 6382
Inspector of Mines Kahl, Theo theo.kahl@dnrme.qld.gov.au 4936 0127
Inspector of Mines Bulger, Cres creswick.bulger@dnrme.qld.gov.au 0427 288 663
Inspector of Mines (Electrical) Atkinson, Neville neville.atkinson@dnrme.qld.gov.au 4936 0130
Inspector of Mines (Electrical) Sullivan, Paul paul.sullivan@dnrme.qld.gov.au 4936 0117
Inspector of Mines (Mechanical) Hurley, Pat patrick.hurley@dnrme.qld.gov.au 4936 0141
Senior Inspector of Coal Mines Sherwood, Rob robert.sherwood@dnrme.qld.gov.au 0459 878 914
Inspector of Mines Stephen Smith stephen.smith2@dnrme.qld.gov.au 4936 0120
Principal Investigation Officer Tolhurst, John john.tolhurst@dnrme.qld.gov.au 4936 0116

Mineral mines and quarries (north region)

Townsville District office
PO Box 1752
Townsville Qld 4810

Verde Tower
Level 10, 445 Flinders Street
Townsville Qld 4810
Phone: (07) 4447 9248
tsvmines@dnrme.qld.gov.au

Incident reporting: (07) 4447 9282 (diverts to the on-call inspector)

Position titleNameEmailPhone
Deputy Chief Inspector of Mines Fasching, Hermann hermann.fasching@dnrme.qld.gov.au 4447 9242
Regional Inspector of Mines
(Townsville & Atherton)
Brown, Trevor trevor.brown@dnrme.qld.gov.au 4447 9253
Senior Inspector of Mines (Mining) Devine, Julie julie.devine@dnrme.qld.gov.au 4447 9252
Inspector of Mines (Mining) Towers, Noel
(based in Mackay office)
noel.towers@dnrme.qld.gov.au 4999 8507
Inspector of Mines (Small Mines) Firth, Steve steven.firth@dnrme.qld.gov.au 4447 9245
Inspector of Mines (Mechanical) Graham, Alan alan.graham@dnrme.qld.gov.au 4447 9250
Senior Principal Occupational Hygienist
(Authorised Officer)
Desira, Mark mark.desira@dnrme.qld.gov.au 4447 9254
Authorised Officer Horsburgh, Richard
(based in Atherton office)
richard.horsburgh@dnrme.qld.gov.au 4095 7023
Principal Investigation Officer Jacobs, Mick mick.jacobs@dnrme.qld.gov.au 4447 9244

Atherton office
PO Box 210
Atherton Qld 4883

25 Mabel Street
Atherton Qld 4883
Phone: (07) 4095 7023
tsvmines@dnrme.qld.gov.au

Coal mines (north region)

Mackay office
PO Box 1801
Mackay Qld 4740

Level 5, 44 Nelson Street
Mackay Qld 4740
Phone: (07) 4999 8512
minesmackay@dnrme.qld.gov.au

Incident reporting: 1300 882 096 (diverts to the on-call inspector on weekends and adjoining public holidays - typically from 4pm Fridays until 8am Monday)

Position titleNameEmailPhone
Regional Inspector of Coal Mines Marlborough, Les leslie.marlborough@dnrme.qld.gov.au 4999 8510
Senior Inspector of Mines (Electrical) Herbert, Peter peter.herbert@dnrme.qld.gov.au 4999 8505
Inspector of Mines (Mining) Gouldstone, Richard richard.gouldstone@dnrme.qld.gov.au 4999 8509
Inspector of Mines (Mining) Brennan, Keith keith.brennan@dnrme.qld.gov.au 4999 8503
Inspector of Mines (Mining) Brown, Paul paul.brown2@dnrme.qld.gov.au 4999 8501
Inspector of Mines (Occupational Hygiene) Djukic, Fritz fritz.djukic@dnrme.qld.gov.au 4999 8504
Inspector of Mines (Mechanical) Kennedy, Matthew matthew.kennedy@dnrme.qld.gov.au 4999 8542
Inspector of Mines (Mechanical) Scully, Michael michael.scully@dnrme.qld.gov.au 4999 8506
Inspector of Mines Nugent, Geoff geoff.nugent@dnrme.qld.gov.au 4999 8545
Senior Principal Ergonomist - Human Factors Tilbury, Trudy trudy.tilbury@dnrme.qld.gov.au 4999 8508
Principal Investigations Officer Smith, Andrew andrew.smith@dnrme.qld.gov.au 4999 8513

Mineral mines and quarries (north west region)

Mount Isa office
PO Box 334
Mount Isa Qld 4825

13 Isa Street
Mount Isa Qld 4825
Phone: (07) 4747 2158
isamines@dnrme.qld.gov.au

Incident reporting: (07) 4747 2151 (diverts to the on-call inspector)

Position titleNameEmailPhone
Regional Inspector of Mines Casey, Phillip phil.casey@dnrme.qld.gov.au 4747 2039
Senior Inspector of Mines (Chem / Met) Lee, Damian damian.lee@dnrme.qld.gov.au 4747 2157
Inspector of Mines (Geomech) Ormonde, Katie katie.ormonde@dnrme.qld.gov.au 4447 9247
Inspector of Mines (Mechanical) Henson, Rob robert.henson@dnrme.qld.gov.au 4747 2079
Inspector of Mines (Electrical) Holley, Brett brett.holley@dnrme.qld.gov.au 4747 2160
District Workers’ Representative Carson, Steve stephen.carson@dnrme.qld.gov.au 4747 2114

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining claims, mining leases, mineral development licences, exploration permits and prospecting permits. If a mining lease or mining claim for a mineral (other than coal) is located in the Quilpie, Emerald and Winton districts, these permits are still administered by the Small Scale Mining Assessment hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: MineralHub@dnrme.qld.gov.au

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Corner of Bruce Highway and Yeppoon Road
Parkhurst QLD 4701

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: CoalHub@dnrme.qld.gov.au

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: PetroleumHub@dnrme.qld.gov.au

Small Scale Mining Assessment Hub

The Small Scale Mining Assessment Hub and administers all mining claims and mineral mining leases for opal, gemstones, and corundum or other precious stones predominately located in the Quilpie, Emerald and Winton districts.

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Phone: (07) 4987 9350
Email: SSMHub@dnrme.qld.gov.au

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
Contact the relevant Assessment Hub for enquiries

Fossicking

For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to find out about native title obligations for mining and resources.

Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: nativetitleservices@dnrme.qld.gov.au
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn't decide whether native title exists. It makes decisions regarding whether 'future acts' can proceed and mediates negotiations.

For more information, see the NNTT website.

Visit us at www.business.qld.gov.au to find out about health and safety requirements for Queensland's petroleum and gas industry.

Alert For gas emergencies call 000 and the emergency contact numbers displayed at the incident location.

Consumer enquiries

The Petroleum and Gas Inspectorate does not regulate petrol, diesel or the price of fuel. For more information about fuel pricing, or to make a complaint, please visit the government's Consumer rights website.

For information and enquiries about non-fuel gases (e.g. acetylene, medical gases etc.) please visit the Work Health and Safety Queensland website.

Gas use, safety and general enquiries

Visit our gas safety website or email gassafe@dnrme.qld.gov.au.

Gas work licence and authorisations, certificate book and plate orders

Access online and hard-copy applications forms and information on gas work licence and authorisation requirements or contact us Monday to Friday, 8.30am to 5.00pm.

Email: gaslicence@dnrme.qld.gov.au
Phone: 3330 4249

Technical enquiries, complaints and compliance matters

View technical and compliance information about operating plant or business or contact your nearest regional office, Monday to Friday, 8.30am to 5.00pm.

Northern Region

(all local government areas between Proserpine and Cape York, including Torres Strait and areas to the west)
Email: PGNorthern@dnrme.qld.gov.au
Phone: (07) 4447 9274

Central Region

(all local government areas between Bundaberg and Mackay, including areas to the west)
Email: PGCentral@dnrme.qld.gov.au
Phone: (07) 4936 0188

South Region (North)

(including the local government areas of Fraser Coast, Gympie, Ipswich, Lockyer Valley, Moreton Bay, Noosa, Somerset, South Burnett, Sunshine Coast, Toowoomba, Western Downs)
Email: PGSouthern@dnrme.qld.gov.au
Phone: (07) 3330 4241

South Region (South)

(including the local government areas of Balonne, Bulloo, Gold Coast, Goondiwindi, Logan, Maranoa, Murweh, Paroo, Quilpie, Redland, Scenic Rim, Southern Downs)
Email: PGSouthernSouth@dnrme.qld.gov.au
Phone: (07) 3330 4108

Prescribed incident notification and fuel gas emergencies

Operators and persons in control of a business or undertaking are required to report prescribed incidents at operating plant or involving gas related devices to the Petroleum and Gas Inspectorate.

Report by phone (immediately): 1300 910 933 (24 hours, 7 days a week)
Report electronically (within 2 business days of incident).

Office of the Chief Inspector

For statewide matters relating to legislation, policies, strategic issues, or the operation of the Inspectorate contact us Monday to Friday, 8.30am to 5.00pm.

Email: PGAdmin@dnrme.qld.gov.au
Phone: (07) 3199 8027

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: SLAMlodgement@dnrme.qld.gov.au
Phone: (07) 4447 9179

Visit us at www.business.qld.gov.au to access standards, forms, calibration baselines and other surveying information.

Submission of survey plans and records

To submit Form 6 or PSM maintenance forms not associated with a plan submission, email CadastralAdminDataHelp@dnrme.qld.gov.au.

For GNSS enquiries, email GeodeticSupport@dnrme.qld.gov.au.

To deposit or submit copies of survey plans, survey records or to request surveying advice, please email the relevant surveying group below.

Surveying groupEmail
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba Surveys.South.Region@dnrme.qld.gov.au
Mackay, Rockhampton Surveys.Central.Region@dnrme.qld.gov.au
Cairns, Townsville Surveys.North.Region@dnrme.qld.gov.au

Legislation and policy

For enquiries about surveying legislation and policies, contact:

Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

Christmas New Year Closure

Titles Registry offices are closed during the 2018-19 Christmas New Year holiday period from Tuesday 25 December 2018 to Tuesday 1 January 2019 inclusive.

Visit us at Business Queensland to access a fee calculator, dealing status search, manuals, forms and guides.

For other titles enquiries, call 1300 255 750 or +61 2 9112 5742 (from overseas), or make an online enquiry.

Important: Customers need to arrive in time to finalise their lodgements before closing time. The Titles Registry does not provide legal or conveyancing advice. Please contact a legal professional for personalised advice.

Visit us at www.qld.gov.au to access information about this year's statutory land valuations and the Valuer-General's property market movement report.

For other valuation enquiries, call 13 QGOV (13 74 68) during business hours or contact your local business centre.

Visit us at www.qld.gov.au for information about vegetation maps, codes, development approvals and how to obtain vegetation clearing approvals.

For enquiries and appointments:

Visit us at business.qld.gov.au to access forms, application guides, maps and data.

Applications and payments

For enquiries about your water application and payment options, contact your closest business centre (see below).

Other enquiries

Emergency For life-threatening emergencies or critical situations phone 000.
For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety Call 000 if there is imminent threat to life. For concerns over unsafe dam walls phone 1300 596 709.
Water restrictions For information on current SEQ water restrictions contact your local council
Water monitoring data requests Email water.monitoring@dnrme.qld.gov.au
Supply and billing enquiries, leaks Contact your water retailers - contact details are on your water bill
Complaints and disputes For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

Visit the initiatives page for more information about energy initiatives and programs.

Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

  • For life-threatening emergencies or critical situations phone 000.
  • For help with storm damage or floods, contact State Emergency Services (SES) or phone 13 25 00.

Electricity

For emergencies or loss of electricity supply contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

  • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
  • Customers in Roma and Dalby contact your local governments:
    • Maranoa Regional Council phone 1300 007 662
    • Western Downs Regional Council phone 1300 268 624.

Supply and billing

Electricity

For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

Gas

For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.

Business centre locations

Direct phone: 

Fax: 

Fax: 

Services:

  • Titles Registry searches
  • Titles Registry document lodgement

Local government areas: