Terms and Conditions - FloodCheck

The following terms and conditions (Terms) govern your ('you', 'your') use of and access to the FloodCheck website provided by the State of Queensland ('we', 'us', 'our') and all information, services and products that may be accessed in connection with that website (FloodCheck Services).

We offer the FloodCheck Services to you subject to the following Terms, which you accept by use of the FloodCheck Services, and confirm by clicking the 'Open Floodcheck' button on the FloodCheck website landing page.

  1. You are an Australian resident over 18 years of age.
  2. We provide the FloodCheck Services in response to recommendations contained in the Queensland Floods Commission of Inquiry Final Report into the 2010/2011 Queensland floods dated 16 March 2012. The FloodCheck Services are provided free of charge and solely for public interest and information purposes. Use of the FloodCheck Services is at your own risk.
  3. The information and tools that you may access and use via the FloodCheck Services (Information) has been created and/or compiled by or on behalf of us using resources available at the time, and is provided on an "as-is" basis. Information available on this site includes flood mapping, flood studies, floodlines and imagery from historic events and data linked from Queensland Government Information Services. You acknowledge that various Information such as, but not limited to, flood simulations are based on an imprecise science which may involve unstable and/or unpredictable variables and as such, is limited in its accuracy and applicability, especially in relation to any capacity to predict future events.
  4. You are not relying on, and the State does not make any representation, warranty or guarantee (express or implied) as to, the accuracy, completeness or currency of, or the degree of care taken in compiling and providing, the Information.
  5. The Information includes certain forward-looking information, estimates, forecasts and projections with respect to anticipated future flood events (the Forecasts). The Forecasts reflect various assumptions concerning anticipated results and are subject to uncertainties and contingencies outside our control. Actual future results may vary from the anticipated results or assumptions relied on and such variations, and their impacts on the locations subject to flooding, may be material. No representations, warranties or guarantees are made as to whether any Forecasts will be achieved, the accuracy or reasonableness of the Forecasts or the assumptions on which they are based.
  6. You may only use the FloodCheck Services for personal interest or information purposes (Permitted Purposes). If you wish to use the FloodCheck Services for any purpose other than the Permitted Purposes, such as in connection with investment decisions, you should seek independent professional advice about both your legal rights to use the Information and what other investigations you should prudently make for your intended purposes, which might include acquiring or commissioning independent studies or reports from appropriate consultants or professionals for a fee.
  7. In no event shall we or any creator of any Information (Author) be liable to you for any injury, claim, loss, damage, liability, cost or expense of any kind, including in connection with any damage suffered by third parties, whether caused by negligence or otherwise, that may be incurred or sustained by you in connection with or arising directly or indirectly out of your use of or access to the FloodCheck Services or any Information (Loss).
  8. Without prejudice to any other provision in these Terms, you fully and finally release and hold harmless both us and all Authors with respect to any and all Loss.
  9. You agree to assume liability for and to indemnify and keep indemnified both us and all Authors for any and all injury, claim, loss, damage, liability loss and expense of any kind, including in connection with any damage suffered by third parties, which we or any Author may incur or sustain in connection with, or arising directly or indirectly out of:
    • any use of or access to the FloodCheck Services or any Information by you other than for the Permitted Purposes or otherwise in a manner inconsistent with these Terms; and
    • any User Generated Content (as defined further below).
  10. We accept no responsibility or liability whatsoever for the availability or unavailability of the FloodCheck Services.
  11. We, Authors and/or other third parties own intellectual property rights in the Information and the FloodCheck Service (Intellectual Property). Nothing in these Terms transfers or affects the ownership of any Intellectual Property. You will respect all Intellectual Property and will not infringe, attempt to infringe or procure any other person to infringe any Intellectual Property.
  12. Any content or information that you upload to the FloodCheck website in any form (User Generated Content) must not violate any law or include any material which is defamatory, illegal, threatening, that incites hatred or brings the FloodCheck Service or the operation of the FloodCheck Service into disrepute. You grant us a perpetual, irrevocable, royalty-free licence to use all User Generated Content and consent to us using the User Generated Content in any form we see fit, whether modified or not. You consent to us modifying or removing User Generated Content in our sole and absolute discretion and without notice to you.
  13. We will comply with our privacy policy with respect to any of your personal information we deal with in connection with the FloodCheck Services.
  14. We reserve our right to discontinue or change the FloodCheck Services or provision of Information at any time. We may also vary these Terms at any time by updating them on the FloodCheck website and without notice to you. Your use of and access to the FloodCheck Services following such a variation will be subject to such varied terms.
  15. These Terms are governed by the laws of Queensland, Australia. In relation to it and related non-contractual matters each party irrevocably submits to the non-exclusive jurisdiction of courts exercising jurisdiction there.
  16. Each clause in these Terms operates to the full extent permitted by law.
  17. Any provision of these Terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceability. That does not invalidate the remaining provisions of this Agreement nor affect the validity or enforceability of that provision in any other jurisdiction.

Last reviewed 28 November 2018

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White Ribbon Accredited Workplace

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

Visit us at www.qld.gov.au to access forms, guidelines and general information on freehold title, land transfers, land trusts and leasing Aboriginal and Torres Strait Islander land.

You can also contact us on:

Phone: 13 QGOV (13 74 68)
Email: ILOperations@dnrme.qld.gov.au

William McCormack Place
Level 5, 5b Sheridan Street
Cairns QLD 4870

Postal address
PO Box 937
Cairns QLD 4870

For general enquiries, please contact the Resource community infoline on 13 71 07 or email resources.info@dnrme.qld.gov.au.

Make a complaint about a mineral and energy resources activity

Visit qld.gov.au for more information on fossicking in Queensland and to purchase fossicking licences and permits, or contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact:

MyMinesOnline helpdesk
Phone: +61 7 3199 8133
Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to access our geoscience resources and publications.

Geological information and sales enquiries

Email: Geological information hotline

Courier deliveries

Geological Survey of Queensland
Level 4
1 William Street

Written enquiries

Geological Survey of Queensland
Department of Natural Resources and Mines
PO Box 15216

GSQ Open Data Portal and Lodgement Portal

Email: GSQOpenData@dnrme.qld.gov.au


Email: GeoResGlobe enquiries

Geophysical information

Email: Geophysics enquiries

Geochemical information

Email: Geological information hotline
Attention: Geochemistry support

Specific geoscience enquiries

Chief Government Geologist

Email: Geological information hotline
Attention: Chief Government Geologist

Coal Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Coal

Exploration Attraction

Email: Geological information hotline
Attention: Director - Exploration Attraction

Mineral Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Minerals

Petroleum and Gas Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Petroleum and Gas

Resource Planning

Email: Resource Planning enquiries
Attention: Manager - Resource Planning

For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager - Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
Fax: +61 7 4743 0156

Killara Crescent
Kalkadoon Industrial Estate
PO Box 334

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Mining claims and mining leases for opal, gemstones, corundum or other precious stones are now administered by the Mineral Assessment Hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: MineralHub@dnrme.qld.gov.au

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Building E, 25 Yeppoon Road
Parkhurst QLD 4702

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: CoalHub@dnrme.qld.gov.au

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: PetroleumHub@dnrme.qld.gov.au

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
Contact the relevant Assessment Hub for enquiries


For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to find out about native title obligations for mining and resources.

Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: nativetitleservices@dnrme.qld.gov.au
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn't decide whether native title exists. It makes decisions regarding whether 'future acts' can proceed and mediates negotiations.

For more information, see the NNTT website.

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: SLAMlodgement@dnrme.qld.gov.au
Phone: (07) 4447 9179

Visit us at www.business.qld.gov.au to access standards, forms, calibration baselines and other surveying information.

Submission of survey plans and records

To submit Form 6 or PSM maintenance forms not associated with a plan submission, email CadastralAdminDataHelp@dnrme.qld.gov.au.

For GNSS enquiries, email GeodeticSupport@dnrme.qld.gov.au.

To deposit or submit copies of survey plans, survey records or to request surveying advice, please email the relevant surveying group below.

Surveying groupEmail
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba Surveys.South.Region@dnrme.qld.gov.au
Mackay, Rockhampton Surveys.Central.Region@dnrme.qld.gov.au
Cairns, Townsville Surveys.North.Region@dnrme.qld.gov.au

Legislation and policy

For enquiries about surveying legislation and policies, contact:

Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

Do a titles search online

Buy current property titles searches and survey plans online.


Please note that the Titles Registry does not provide legal or conveyancing advice. You should contact a legal professional for personalised advice.


You can lodge your documents at the business centres where Titles Registry lodgement hours are indicated below. Please make sure you arrive at regional business centres early enough to finalise your lodgements before closing time.

You can also lodge documents by posting the document along with payment to:

Brisbane Titles Registry Office
GPO Box 1401

See the Payments and lodgement page for more detailed information.

Visit our website for information about this year's statutory land valuations and the Valuer-General's property market movement report.

For other valuation enquiries, phone us during business hours on 13 QGOV (13 74 68) (in Australia) or +61 7 3022 0001 (from overseas), or contact your local business centre.

Visit us at www.qld.gov.au for information about vegetation maps, codes, development approvals and how to obtain vegetation clearing approvals.

For enquiries and appointments:

Visit us at business.qld.gov.au to access forms, application guides, maps and data.

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@dnrme.qld.gov.au. Find out more about lodging your water application.

Other enquiries

Emergency For life-threatening emergencies or critical situations phone 000.
For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@dnrme.qld.gov.au.
Water restrictions For information on current SEQ water restrictions contact your local council
Water monitoring data requests Email water.monitoring@dnrme.qld.gov.au
Supply and billing enquiries, leaks Contact your water retailers - contact details are on your water bill
Complaints and disputes For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman
Water investor hotline

For information on access to water resources to expand your business, contact the water investor hotline

Visit the initiatives page for more information about energy initiatives and programs.

Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

  • For life-threatening emergencies or critical situations phone 000.
  • For help with storm damage or floods, contact the State Emergency Service (SES) or phone 132 500.


For emergencies or loss of electricity supply, contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

  • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
  • Customers in Roma and Dalby contact your local governments:
    • Maranoa Regional Council phone 1300 007 662
    • Western Downs Regional Council phone 1300 268 624.

Supply and billing


For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).


For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).

Ask the NRS to connect you to 13 QGOV (13 74 68).

Interpreter assistance

Contact the Translating and Interpreting Service (TIS National) on 131 450

Business centre locations

Direct phone: 



Service hours

  • Titles Registry searches
  • Titles Registry lodgements
    This office does not accept Titles Registry lodgements.


Local government areas: