Repair and safety overview

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Disasters and alerts website

Gas safety

Ensure everyone in your household knows where, how and when to turn off gas supply in case of evacuation.

Before you reconnect or turn on gas appliances, ensure all LPG or natural gas installations are checked by a licensed fitter.

Never use outdoor appliances such as butane cookers or BBQs indoors. They need adequate ventilation to operate safely - a build-up of gas can cause an explosion.

Read about gas safety for flood-affected gas consumers or visit our gas safety website.

Explosives safety

If involved in a clean-up after an emergency or disaster, you might come across dangerous objects such as explosives.

If you possess or find explosives, don't touch them, secure the area. Call the Explosives Inspectorate on 1300 739 868 (24-hour emergency response hotline) or call the Police on 131 555.

Read more about what to do if you find explosives after emergencies and disasters.

Bushfire safety

You don't have to live in the bush to be threatened by bushfire, just close enough to be affected by burning material, embers and smoke. For Queensland residents, that can be anywhere in the state.

Your responsibilities

When there is a bushfire in your area, it is your responsibility to:

  • take notice
  • seek information
  • make decisions
  • act.

What you can do to prepare

You should:

How to stay informed

Repairs

Repairs that don't require an approval or permit

Stock and domestic pumps

If you own land adjoining a watercourse, lake or spring, you can take water for domestic and stock purposes without an entitlement.

You may need to apply for a development permit before starting work to install a pump capable of a greater maximum rate, or a like-for-like pump in a new location.

Read more about replacing pumping equipment lost or damaged by flood.

Groundwater pumps and spears

You can replace a pump damaged or lost due to flood.

Read more about replacing pumping equipment lost or damaged by flood.

Replacing or repairing other pumps

If you own land in a declared disaster area, you can replace an authorised pump damaged or lost due to flood with an identical one at the same location. Unauthorised pumps cannot be replaced.

Read more about replacing pumping equipment lost or damaged by flood.

Replacing a water bore

You may need to replace a water bore that has been damaged by floodwater.

Replacement water bores for taking or interfering with water outside the Great Artesian Basin plan area are considered exempt development.

Read more about repairs to groundwater bores and spears.

In-stream dams, weirs and gravity diversions - minor damage

Damage to authorised dams, weirs and gravity diversion pipelines and channels may be repaired if licence conditions are met.

Read more about repairs to in-stream dams, weirs and gravity diversions.

Authorised water infrastructure

You can clear and desilt around infrastructure including pumps, weirs and dams. You do not need a permit where the clearing and desilting are an unavoidable part of repairing authorised infrastructure.

The work must be minor in nature and done in a way that minimises any potential damage.

Read more about repairs to in-stream dams, weirs and gravity diversions.

Repairs to overland flow structures

Overland flow water is water (including floodwater) that flows over land (outside of a watercourse or lake) after having fallen as rain or after rising to the surface naturally from underground. Structures include gully dams, ring tanks, flow-concentrating channels, and retaining walls that can redirect and take overland flow water.

Works to take overland flow water can be maintained and repaired in regulated areas without further approvals, provided:

  • the works are not altered so they store more water
  • the specifications still meet the details provided in overland flow notifications, certifications or licences.

Read more about repairs to overland flow structures.

Watercourse emergency earthworks

You can excavate or place fill in a watercourse if there is an emergency involving:

  • the life or health of a person
  • water quality
  • the physical integrity of the watercourse.

You must notify your local business centre of the activity as soon as practicable.

Read more about the impacts of disasters on watercourses.

Removing debris

You can remove debris without an authorisation.

Read more about removing debris.

Rehabilitating a watercourse

You may need to undertake work involving excavating or placing fill in a watercourse.

This can be done if a riverine protection permit has been granted or in accordance with the exemption requirements (PDF).

Ensure sediment is disposed of outside the watercourse (i.e. outside the outer banks).

Read more about rehabilitating watercourses.

Repairs that require an approval or permit

De-silting bores and spears

If you need to undertake drilling operations to de-silt or clean out an existing bore or spear you will need a development permit if these operations would result in a change to the aquifer.

Read more about repairs to groundwater bores and spears.

In-stream dams, weirs and gravity diversions - major damage or replacement

The reconstruction or replacement of original infrastructure due to flood damage may require development approval.

Read more about repairs to in-stream dams, weirs and gravity diversions.

Impacts on fish passages

Any barriers in a watercourse that interfere with fish passage will require approval.

Read more about rehabilitating watercourses.

Vegetation clearing

To find out what clearing you can do on your property following a natural disaster:

Leasehold rent relief

Graziers and small business owners in disaster-affected areas may be eligible for a deferral of leasehold land rent.

Flood mapping

A Flood mapping implementation kit (PDF, 877.0KB) is available to assist councils and local disaster management groups better implement the outcomes of flood studies. It aims to increase the use of flood mapping outputs, improving the community's understanding of their exposure to flood risk and therefore strengthening economic and community resilience.

Land valuations

Read about the impact of adverse natural disasters on land valuations.

Contact us

Phone 13 QGOV (13 74 68) or contact our business centres.

Last reviewed 27 September 2020

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White Ribbon Accredited Workplace

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

Visit us at www.qld.gov.au to access forms, guidelines and general information on freehold title, land transfers, land trusts and leasing Aboriginal and Torres Strait Islander land.

You can also contact us on:

Phone: 13 QGOV (13 74 68)
Email: ILOperations@dnrme.qld.gov.au

William McCormack Place
Level 5, 5b Sheridan Street
Cairns QLD 4870

Postal address
PO Box 937
Cairns QLD 4870

For general enquiries, please contact the Resource community infoline on 13 71 07 or email resources.info@dnrme.qld.gov.au.

Make a complaint about a mineral and energy resources activity

Visit qld.gov.au for more information on fossicking in Queensland and to purchase fossicking licences and permits, or contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact:

MyMinesOnline helpdesk
Phone: +61 7 3199 8133
Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to access our geoscience resources and publications.

Geological information and sales enquiries

Email: Geological information hotline

Courier deliveries

Geological Survey of Queensland
Level 4
1 William Street
BRISBANE  QLD  4000

Written enquiries

Geological Survey of Queensland
Department of Natural Resources and Mines
PO Box 15216
CITY EAST  QLD  4002

GSQ Open Data Portal and Lodgement Portal

Email: GSQOpenData@dnrme.qld.gov.au

GeoResGlobe

Email: GeoResGlobe enquiries

Geophysical information

Email: Geophysics enquiries

Geochemical information

Email: Geological information hotline
Attention: Geochemistry support

Specific geoscience enquiries

Chief Government Geologist

Email: Geological information hotline
Attention: Chief Government Geologist

Coal Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Coal

Exploration Attraction

Email: Geological information hotline
Attention: Director - Exploration Attraction

Mineral Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Minerals

Petroleum and Gas Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Petroleum and Gas

Resource Planning

Email: Resource Planning enquiries
Attention: Manager - Resource Planning

For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street
ZILLMERE  QLD  4034

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager - Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
Fax: +61 7 4743 0156

Killara Crescent
Kalkadoon Industrial Estate
MOUNT ISA  QLD  4825
PO Box 334
MOUNT ISA  QLD  4825

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Mining claims and mining leases for opal, gemstones, corundum or other precious stones are now administered by the Mineral Assessment Hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: MineralHub@dnrme.qld.gov.au

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Building E, 25 Yeppoon Road
Parkhurst QLD 4702

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: CoalHub@dnrme.qld.gov.au

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: PetroleumHub@dnrme.qld.gov.au

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
Contact the relevant Assessment Hub for enquiries

Fossicking

For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to find out about native title obligations for mining and resources.

Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: nativetitleservices@dnrme.qld.gov.au
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn't decide whether native title exists. It makes decisions regarding whether 'future acts' can proceed and mediates negotiations.

For more information, see the NNTT website.

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: SLAMlodgement@dnrme.qld.gov.au
Phone: (07) 4447 9179

Visit us at www.business.qld.gov.au to access standards, forms, calibration baselines and other surveying information.

Submission of survey plans and records

To submit Form 6 or PSM maintenance forms not associated with a plan submission, email CadastralAdminDataHelp@dnrme.qld.gov.au.

For GNSS enquiries, email GeodeticSupport@dnrme.qld.gov.au.

To deposit or submit copies of survey plans, survey records or to request surveying advice, please email the relevant surveying group below.

Surveying groupEmail
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba Surveys.South.Region@dnrme.qld.gov.au
Mackay, Rockhampton Surveys.Central.Region@dnrme.qld.gov.au
Cairns, Townsville Surveys.North.Region@dnrme.qld.gov.au

Legislation and policy

For enquiries about surveying legislation and policies, contact:

Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

Do a titles search online

Buy current property titles searches and survey plans online.

Enquiries

Please note that the Titles Registry does not provide legal or conveyancing advice. You should contact a legal professional for personalised advice.

Lodgements

You can lodge your documents at the business centres where Titles Registry lodgement hours are indicated below. Please make sure you arrive at regional business centres early enough to finalise your lodgements before closing time.

You can also lodge documents by posting the document along with payment to:

Brisbane Titles Registry Office
GPO Box 1401
BRISBANE  QLD  4001

See the Payments and lodgement page for more detailed information.

Visit our website for information about this year's statutory land valuations and the Valuer-General's property market movement report.

For other valuation enquiries, phone us during business hours on 13 QGOV (13 74 68) (in Australia) or +61 7 3022 0001 (from overseas), or contact your local business centre.

Visit us at www.qld.gov.au for information about vegetation maps, codes, development approvals and how to obtain vegetation clearing approvals.

For enquiries and appointments:

Visit us at business.qld.gov.au to access forms, application guides, maps and data.

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@dnrme.qld.gov.au. Find out more about lodging your water application.

Other enquiries

Emergency For life-threatening emergencies or critical situations phone 000.
For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@dnrme.qld.gov.au.
Water restrictions For information on current SEQ water restrictions contact your local council
Water monitoring data requests Email water.monitoring@dnrme.qld.gov.au
Supply and billing enquiries, leaks Contact your water retailers - contact details are on your water bill
Complaints and disputes For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

Visit the initiatives page for more information about energy initiatives and programs.

Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

  • For life-threatening emergencies or critical situations phone 000.
  • For help with storm damage or floods, contact the State Emergency Service (SES) or phone 132 500.

Electricity

For emergencies or loss of electricity supply, contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

  • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
  • Customers in Roma and Dalby contact your local governments:
    • Maranoa Regional Council phone 1300 007 662
    • Western Downs Regional Council phone 1300 268 624.

Supply and billing

Electricity

For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

Gas

For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).

Ask the NRS to connect you to 13 QGOV (13 74 68).

Interpreter assistance

Contact the Translating and Interpreting Service (TIS National) on 131 450

Business centre locations

Direct phone: 

Fax: 

Fax: 

Service hours

  • Titles Registry searches
  • Titles Registry lodgements
    This office does not accept Titles Registry lodgements.

Note:

Local government areas: