Our policies

The department has a large number of policies, procedures and guidelines which affect the services that we provide to the community.

Copies of these documents are available for inspection in accordance with section 20 of the Right to Information Act 2009. Please note that some information may be deleted or withheld if its release is deemed exempt or contrary to the public interest.

Please contact us for more information on our policies and procedures.

NOTE: If you are having trouble accessing these documents, we recommend updating your browser to the latest version. This page is not compatible with Internet Explorer 8 or older.

TitleTypeCategoryVersionID
Guidelines for Making Separation DeclarationsProcedureProperty titles and valuations / Valuations7.00253
Procedure for Disclosing "Personal Information" Collected Under the Land Valuation Act 2010ProcedureProperty titles and valuations / Valuations4.01254
Internal and External ReviewsProcedureProperty titles and valuations / Valuations1.03255
Rural Land DeclarationsProcedureProperty titles and valuations / Valuations1.02256
Burdekin groundwater management area - Water sharing rulesPolicyWater / Managing water use6.01277
Queensland Government employee access to SmartMap Information Services (SMIS)Policy and procedureMapping and surveying / Mapping2.01299
Queensland Geospatial Reference FramePolicyMapping and surveying / Surveying1.02355
Exchange of State Land for Native Title interestsGuidelineLand management / Use of state land6.02361
Issuing of Astronomical Phenomenon CertificatesProcedureMapping and surveying / Surveying1.03362
Land Dealings affecting the Stock Route NetworkPolicy and procedureLand management / Use of state land5.02363
Service for Legal Traceability of Length for Electronic Distance Measurement EquipmentPolicyMapping and surveying / Surveying1.05395
Parcel Identification StandardStandardMapping and surveying / Surveying4.01396
Conversion of Leasehold Tenure GuidelineLand management / Use of state land4.02397
Access rights over non-freehold landOperational policyLand management / Use of state land2.07401
Burials on Lands Administered under the Land Act 1994 PolicyLand management / Use of state land4.01402
Leases/Freeholding of Land on State Industrial EstatesGuidelineLand management / Use of state land4.07404
Internal Review of Original Decisions PolicyLand management / Use of state land2.05409
EasementOperational policyLand management / Use of state land3.01410
Privacy requirements for Gazette notices and advertisementsProcedureLand management / Use of state land5.01411
Excision of Area from a Freeholding Lease PolicyLand management / Use of state land2.05412
Release and Indemnity, and Public Liability Insurance - Secondary interests under the Land Act 1994 GuidelineLand management / Use of state land5.00414
Transfer of Leases, Licences and Subleases Operational policyLand management / Use of state land6.00415
Naming convention for tenure to government departmentsProcedureLand management / Use of state land3.07416
Freeholding of Reserve/Vested land held by Queensland Rail GuidelineLand management / Use of state land3.06417
Allocation of land to State Government Departments and Constructing AuthoritiesProcedureLand management / Use of state land7.08418
Dealings (including compensation) with Easements GuidelineLand management / Use of state land6.02419
Allocating Most Appropriate Use and Tenure of State Land in Coastal Areas GuidelineLand management / Use of state land2.05420
Land Holdings: Leases - Early Renewal, Rolling Term Lease Extensions and Conversion (Special Circumstances)PolicyLand management / Use of state land5.00423
Additional Purposes of Lease Operational policyLand management / Use of state land4.00425
Completion of Permanent Survey Mark PlansSpecificationMapping and surveying / Surveying1.05427
Lease SubdivisonPolicyLand management / Use of state land4.01428
Cemetries Exhumation PolicyLand management / Use of state land1.09433
Mortgage of Deed of Grant in TrustOperational policyLand management / Use of state land2.06434
Creation of Trust Land Operational policyLand management / Use of state land3.06479
Public Purpose ReservationsGuidelineLand management / Use of state land3.00480
Land Allocation: Deciding Most Appropriate Use, Tenure and ManagementPolicyLand management / Use of state land4.01481
Permit to OccupyGuidelineLand management / Use of state land5.00482
Dealing with State land that is nominated as a place on the Queensland Heritage Register GuidelineLand management / Use of state land3.02485
Valuations for dealings under the Land Act 1994PolicyLand management / Use of state land1.05488
Caravan Park PolicyOperational policyLand management / Use of state land3.06490
Land Allocation:Granting Land VolumetricallyPolicyLand management / Use of state land2.05492
Secondary Use of Trust LandOperational policyLand management / Use of state land6.01493
Leasing land for Telecommunication Carriers, including for Aerial Pole Routes ProcedureLand management / Use of state land5.04494
Leases over Reserves Operational policyLand management / Use of state land4.02495
Making and Managing Offers ProcedureLand management / Use of state land10.00498
Allocation of Land in Priority in Terms of the Land Act 1994 Operational policyLand management / Use of state land4.00499
Requirements for Minister's Approval to SubleaseGuidelineLand management / Use of state land2.06502
Resumption in relation to land under the Land Act 1994ProcedureLand management / Use of state land1.01503
Accreditation of SurveyorsProcedureMapping and surveying / Surveying1.05504
Legal Traceability of Length for Electronic Distance Measurement EquipmentProcedureMapping and surveying / Surveying1.01505
Survey Plan Processing and Pre-Lodgement AdviceProcedureMapping and surveying / Surveying1.02565
Administrative PlansSpecificationMapping and surveying / Surveying2.02571
Diversification of Leases for Agricultural Purposes Operational policyLand management / Use of state land3.00575
Undertaking a land evaluation report prior to lease renewal, lease conversion and State land AllocationProcedureLand management / Use of state land2.01577
Mining Interests including Claims/Leases and the Land Act 1994ProcedureLand management / Use of state land5.04578
Revenue Share Policy for Local Government Operational Trust Land PolicyLand management / Use of state land2.09579
Tenure based options for Unallocated State land in Native Title claims and Indigenous Land Use Agreements GuidelineLand management / Use of state land3.00581
Issue of Tenures to a Port Authority/Corporation ProcedureLand management / Use of state land5.03582
Unauthorised structures on unallocated State land GuidelineLand management / Use of state land2.00583
Eligibility to Hold LandOperational policyLand management / Use of state land2.02584
Code for self-assessable development of subartesian boresProcedureWater / Managing water use1.07585
Code for self-assessable development of replacement boresPolicyWater / Managing water use2.07594
Toowoomba City Basalts groundwater management area seasonal water assignment rulesPolicyWater / Managing water use2.01615
Prospect Creek and Upper Callide groundwater sub areas water sharing and seasonal water assignment rulesPolicyWater / Managing water use4.02618
Code for self-assessable development for taking overland flow water using limited capacity worksProcedureWater / Managing water use7.06630
Code for self-assessable developments for taking overland flow water for stock and domestic purposesProcedureWater / Managing water use9.04631
Bowen groundwater management area water sharing and seasonal water assignment rulesPolicyWater / Managing water use4.06636
Don and Dee groundwater sub area Water sharing rules Seasonal water assignment rulesPolicyWater / Managing water use4.03644
Prosecution PolicyPolicyCorporate / Legal2.00658
Exemption requirements for constructing authorities for the take of water without a water entilementGuidelineWater / Managing water use3.06666
Code for self-assessable development for taking overland flow water to satisfy the requirements of an environmental authority or a development permit for carrying out an environmental relevant activityPolicyWater / Managing water use3.04668
Native Title Work ProceduresProcedureIndigenous interests / Native title1.40673
Guidelines for Local Governments - compulsory acquisition of landGuidelineProperty titles and valuations / Land resumption4.00676
Covenants providing for no separate transfersProcedureLand management / Use of state land4.07681
Free Searches of the Titles RegisterPolicy and procedureProperty titles and valuations / Land titles5.00707
Inability to Receive InstrumentsPolicy and procedureProperty titles and valuations / Land titles2.40708
Roads under the Land Act 1994GuidelineLand management / Use of state land5.00725
Riverine protection permit exemption requirementsPolicyWater / Managing water use2.01726
Place NamesPolicyMapping and surveying / Queensland place names1.01851
Place Names Delegation PolicyPolicyMapping and surveying / Queensland place names2.01852
Section 9 Application FormApplication formProperty titles and valuations / Land resumption1.30970
Deciding the most appropriate tenure of State land - Guideline for State Land Asset ManagementProcedureLand management / Use of state land1.051012
Plan requirements for State land dealingsGuidelineLand management / Use of state land1.021069
State Policy for Vegetation ManagementPolicyLand management / Managing land resources4.001084
Queensland Non-urban Water Metering Policy for Unsupplemented Water Extractions 2014PolicyWater / Managing water use1.031098
Offsets in relation to State lands administered under the Land Act 1994GuidelineLand management / Use of state land2.011109
Queensland interim water meter standard for non-urban meteringStandardWater / Managing water use1.051170
Dealing with rent and instalment payments for Land Act tenuresGuidelineLand management / Use of state land2.001178
Application to vary conditions of an exploration permitOperational policyMines1.061246
Assessment of exploration permitsOperational policyMines1.031247
Conditional surrender of exploration permitsOperational policyMines1.031248
Excluding land subject to native titleOperational policyMines1.021250
Prescribed areas (excess and non-contiguous)Operational policyMines1.021251
Project-based permit administrationOperational policyMines1.031252
Renewal of exploration permitsOperational policyMines1.041253
Work program and relinquishment conditionsOperational policyMines2.001254
Exceptional circumstancesOperational policyMines2.001313
Renewal of exploration permits in areas proposed for national parks and regional parksOperational policyMines1.031314
Applying for a mining lease for coal with a prospecting permitOperational policyMines1.031315
Notice to progress applications for grant or renewal of a resource authorityOperational policyMines2.001316
Application for declaration of a Potential Commercial AreaOperational policyMines2.021318
Project-based development plansOperational policyMines1.061319
Mining lease notification and transitional arrangementsOperational policyMines2.011320
Special Amendment of an authority to prospectOperational policyMines3.011509
Domestic and Family Violence ProtocolProtocolCorporate / Health and Safety3.001672
Complaints Management FrameworkFrameworkCorporate / Governance3.001982
Operational Policy - deciding the term of a mining leaseOperational policyMines1.023088
Minimum Standards for the construction and reconditioning of water bores that intersect the sediments of artesian basins in QueenslandStandardWater Act 2000 / Underground water management1.023189
Queensland Spatial Information Custodianship GuidelinesGuidelineMapping and surveying / Surveying1.063330
Queensland Digital Road Network StandardStandardMapping and surveying / Surveying3.013331
Queensland Foundation Spatial Data FrameworkFrameworkMapping and surveying / Surveying3.003332
Queensland Location Address Management FrameworkFrameworkMapping and surveying / Surveying8.033333
Large Scale Land Development SurveysProcedureMapping and surveying / Surveying1.033409
Water bore drillers licensing handbookGuidelineWater Act 2000 / Underground water management1.033440
Interim Don and Dee Rivers and Alma Creek Water Management AreaPolicyWater / Managing water use1.013449
Renewal or conversion of a term leaseStandard Operating Procedure (SOP)Mapping and surveying / Surveying1.013553
Conversion of perpetual leases to freeholdPractice noteMapping and surveying / Surveying1.013555
Renewal of pastoral leasesPractice noteMapping and surveying / Surveying1.013556
Corrupt Conduct Fact SheetFact SheetCorporate / Human resources2.003595
Diversification of Leases for Agricultural Purposes - GuidelineGuidelineLand management / Use of state land1.003856
Policy for making public statementsPolicyMines2.013869
State Development Assessment Provisions guidance material: State code 15 removal of quarry material from a watercourse or lakeGuidelineWater / Managing water use1.013912
State Development Assessment Provision guidance material: State code 10 taking or interfering with waterGuidelineWater / Managing water use1.013913
Workplace investigation guidelineGuidelineCorporate / Human resources1.003969
Technical assessment of an application for a Mineral Development Licence for coalOperational policyMines4.004001
Vegetation Management Map updatesOperational policyVegetation management / Vegetation management1.004064
Security assessment mineral and coal resource authorities policyPolicyMines1.034110
Submitting GNSS data for inclusion into the statewide datum adjustment networkGuidelineMapping and surveying / Surveying1.014235
Resources Safety and Health Compliance PolicyOperational policyMines1.024325
Land allocation and specific requirementsGuidelineLand management / Use of state land1.014386
Coordinated Projects- Guidelines for Projects involving Clearing for Agriculture (Land Suitability)GuidelineLand management / Land use and planning1.004460
Guideline: Works that interfere with water in a watercourse for a resource activitywatercourse diversions authorised under the Water Act 2000GuidelineWater / Managing water use2.004599
Guideline for fuel sellers - reasonable steps for achieving the Sustainable Biofuel RequirementGuidelineEnergy / Biofuels1.004604
Self-assessable code for the construction of new levees or the modification of existing leveesCodeWater / Regulating the water industry2.004680
Biofuels Compliance and Enforcement Strategy (DNRME)GuidelineEnergy / Biofuels2.004767
Assessment of applications to use steel casing in horizontal wells Operational policyMines1.024838
Fire management mission statement FrameworkLand management / Managing land resources1.004866
Wildfire responseFrameworkLand management / Managing land resources1.004867
Fire Management ProgramGuidelineLand management / Managing land resources1.004868
Fire Risk Management PlanGuidelineLand management / Managing land resources1.004870
Operational Policy - Security for mining claimsPolicyMines1.014921
Attraction and Retention Incentive Protocol ProtocolCorporate / Human resources1.004940
Guideline: Data logger requirements for water meters for non-urban meteringGuidelineWater / Managing water use1.004971
Additional Purposes of Lease - GuidelineGuidelineLand management / Use of state land1.005110
Relevant ArrangementsPolicyMines1.005125
Australian Market Supply ConditionPolicyMines1.015131
Fences on Stock RoutesGuidelineLand management / Use of state land1.005152
Exemption for land lease transfersGuidelineLand management / Use of state land1.005165
Operational Policy Applying for Bulk SamplingPolicyMines1.015192
Operational Policy Rock for Building or Monumental PurposesPolicyMines1.005231
Guidance note: Resources Safety and Health compliance and enforcement (COVID-19 emergency)GuidelineMines1.005290
Minister's power to impose, vary or remove a condition of an exploration permit or authority to prospect due to an exceptional eventPolicyMines1.005324
Application for extension of last renewed term of an exploration permit PolicyMines1.005325
Roads off alignment and undedicated roads - A guide for local governmentGuidelineLand management / Use of state land1.005337
Disqualification criteria and assessmentOperational policyMines1.005440

Last reviewed 28 November 2018

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White Ribbon Accredited Workplace

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

Visit us at www.qld.gov.au to access forms, guidelines and general information on freehold title, land transfers, land trusts and leasing Aboriginal and Torres Strait Islander land.

You can also contact us on:

Phone: 13 QGOV (13 74 68)
Email: ILOperations@dnrme.qld.gov.au

William McCormack Place
Level 5, 5b Sheridan Street
Cairns QLD 4870

Postal address
PO Box 937
Cairns QLD 4870

For general enquiries, please contact the Resource community infoline on 13 71 07 or email resources.info@dnrme.qld.gov.au.

Make a complaint about a mineral and energy resources activity

Visit qld.gov.au for more information on fossicking in Queensland and to purchase fossicking licences and permits, or contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact:

MyMinesOnline helpdesk
Phone: +61 7 3199 8133
Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to access our geoscience resources and publications.

Geological information and sales enquiries

Email: Geological information hotline

Courier deliveries

Geological Survey of Queensland
Level 4
1 William Street
BRISBANE  QLD  4000

Written enquiries

Geological Survey of Queensland
Department of Natural Resources and Mines
PO Box 15216
CITY EAST  QLD  4002

GSQ Open Data Portal and Lodgement Portal

Email: GSQOpenData@dnrme.qld.gov.au

GeoResGlobe

Email: GeoResGlobe enquiries

Geophysical information

Email: Geophysics enquiries

Geochemical information

Email: Geological information hotline
Attention: Geochemistry support

Specific geoscience enquiries

Chief Government Geologist

Email: Geological information hotline
Attention: Chief Government Geologist

Coal Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Coal

Exploration Attraction

Email: Geological information hotline
Attention: Director - Exploration Attraction

Mineral Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Minerals

Petroleum and Gas Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Petroleum and Gas

Resource Planning

Email: Resource Planning enquiries
Attention: Manager - Resource Planning

For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street
ZILLMERE  QLD  4034

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager - Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
Fax: +61 7 4743 0156

Killara Crescent
Kalkadoon Industrial Estate
MOUNT ISA  QLD  4825
PO Box 334
MOUNT ISA  QLD  4825

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Mining claims and mining leases for opal, gemstones, corundum or other precious stones are now administered by the Mineral Assessment Hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: MineralHub@dnrme.qld.gov.au

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Building E, 25 Yeppoon Road
Parkhurst QLD 4702

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: CoalHub@dnrme.qld.gov.au

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: PetroleumHub@dnrme.qld.gov.au

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
Contact the relevant Assessment Hub for enquiries

Fossicking

For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to find out about native title obligations for mining and resources.

Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: nativetitleservices@dnrme.qld.gov.au
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn't decide whether native title exists. It makes decisions regarding whether 'future acts' can proceed and mediates negotiations.

For more information, see the NNTT website.

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: SLAMlodgement@dnrme.qld.gov.au
Phone: (07) 4447 9179

Visit us at www.business.qld.gov.au to access standards, forms, calibration baselines and other surveying information.

Submission of survey plans and records

To submit Form 6 or PSM maintenance forms not associated with a plan submission, email CadastralAdminDataHelp@dnrme.qld.gov.au.

For GNSS enquiries, email GeodeticSupport@dnrme.qld.gov.au.

To deposit or submit copies of survey plans, survey records or to request surveying advice, please email the relevant surveying group below.

Surveying groupEmail
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba Surveys.South.Region@dnrme.qld.gov.au
Mackay, Rockhampton Surveys.Central.Region@dnrme.qld.gov.au
Cairns, Townsville Surveys.North.Region@dnrme.qld.gov.au

Legislation and policy

For enquiries about surveying legislation and policies, contact:

Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

Do a titles search online

Buy current property titles searches and survey plans online.

Enquiries

Please note that the Titles Registry does not provide legal or conveyancing advice. You should contact a legal professional for personalised advice.

Lodgements

You can lodge your documents at the business centres where Titles Registry lodgement hours are indicated below. Please make sure you arrive at regional business centres early enough to finalise your lodgements before closing time.

You can also lodge documents by posting the document along with payment to:

Brisbane Titles Registry Office
GPO Box 1401
BRISBANE  QLD  4001

See the Payments and lodgement page for more detailed information.

Visit our website for information about this year's statutory land valuations and the Valuer-General's property market movement report.

For other valuation enquiries, phone us during business hours on 13 QGOV (13 74 68) (in Australia) or +61 7 3022 0001 (from overseas), or contact your local business centre.

Visit us at www.qld.gov.au for information about vegetation maps, codes, development approvals and how to obtain vegetation clearing approvals.

For enquiries and appointments:

Visit us at business.qld.gov.au to access forms, application guides, maps and data.

Applications and payments

To arrange a pre-lodgement meeting, please contact your closest business centre (see below).

You can lodge all your water-related applications by email to WaterHub@dnrme.qld.gov.au. Find out more about lodging your water application.

Other enquiries

Emergency For life-threatening emergencies or critical situations phone 000.
For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety Call 000 if there is imminent threat to life. If you have concerns over the safety of a water dam, email damsafety@dnrme.qld.gov.au.
Water restrictions For information on current SEQ water restrictions contact your local council
Water monitoring data requests Email water.monitoring@dnrme.qld.gov.au
Supply and billing enquiries, leaks Contact your water retailers - contact details are on your water bill
Complaints and disputes For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

Visit the initiatives page for more information about energy initiatives and programs.

Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

  • For life-threatening emergencies or critical situations phone 000.
  • For help with storm damage or floods, contact the State Emergency Service (SES) or phone 132 500.

Electricity

For emergencies or loss of electricity supply, contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

  • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
  • Customers in Roma and Dalby contact your local governments:
    • Maranoa Regional Council phone 1300 007 662
    • Western Downs Regional Council phone 1300 268 624.

Supply and billing

Electricity

For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

Gas

For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.

National Relay Service

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).

Ask the NRS to connect you to 13 QGOV (13 74 68).

Interpreter assistance

Contact the Translating and Interpreting Service (TIS National) on 131 450

Business centre locations

Direct phone: 

Fax: 

Fax: 

Service hours

  • Titles Registry searches
  • Titles Registry lodgements
    This office does not accept Titles Registry lodgements.

Note:

Local government areas: