Our policies

The department has a large number of policies, procedures and guidelines which affect the services that we provide to the community.

Copies of these documents are available for inspection in accordance with section 20 of the Right to Information Act 2009. Please note that some information may be deleted or withheld if its release is deemed exempt or contrary to the public interest.

Please contact us for more information on our policies and procedures.

NOTE: If you are having trouble accessing these documents, we recommend updating your browser to the latest version. This page is not compatible with Internet Explorer 8 or older.

TitleTypeCategoryVersionID
Guidelines for Making Separation DeclarationsProcedureProperty titles and valuations / Valuations6.00253
Procedure for Disclosing "Personal Information" Collected Under the Land Valuation Act 2010ProcedureProperty titles and valuations / Valuations4.01254
Internal and External ReviewsProcedureProperty titles and valuations / Valuations1.03255
Rural Land DeclarationsProcedureProperty titles and valuations / Valuations1.02256
Burdekin groundwater management area - Water sharing rulesPolicyWater / Managing water use6.00277
Queensland Government employee access to SmartMap Information Services (SMIS)Policy and procedureMapping and surveying / Mapping2.00299
Queensland Geospatial Reference FramePolicyMapping and surveying / Surveying1.10355
Exchange of State Land for Native Title interestsProcedureLand management / Use of state land6.00361
Issuing of Astronomical Phenomenon CertificatesProcedureMapping and surveying / Surveying1.02362
Land Dealings affecting the Stock Route NetworkPolicy and procedureLand management / Use of state land5.02363
Service for Legal Traceability of Length for Electronic Distance Measurement EquipmentPolicyMapping and surveying / Surveying1.04395
Parcel Identification StandardStandardMapping and surveying / Surveying4.01396
Conversion of Leasehold Tenure ProcedureLand management / Use of state land4.00397
Access rights over non-freehold landPolicyLand management / Use of state land2.06401
Burials on Lands Administered under the Land Act 1994 PolicyLand management / Use of state land4.01402
Leases/Freeholding of Land on State Industrial EstatesProcedureLand management / Use of state land4.06404
Calculation of the reserve cash premium for sale of a Lease or Permit to OccupyProcedureLand management / Use of state land4.05405
Appointing a real estate agent pursuant to the provisions of the Property Agents and Motor Dealers Act 2000 ProcedureLand management / Use of state land4.03407
Internal Review of Original Decisions PolicyLand management / Use of state land2.05409
EasementPolicyLand management / Use of state land3.00410
Privacy requirements for Gazette notices and advertisementsProcedureLand management / Use of state land5.00411
Excision of Area from a Freeholding Lease PolicyLand management / Use of state land2.05412
Release and Indemnity, and Public Liability Insurance - Secondary interests under the Land Act 1994 ProcedureLand management / Use of state land4.02414
Transfer of Leases, Licences and Subleases PolicyLand management / Use of state land5.00415
Naming convention for tenure to government departmentsProcedureLand management / Use of state land3.07416
Freeholding of Reserve/Vested land held by Queensland Rail ProcedureLand management / Use of state land3.05417
Allocation of land to State Government Departments and Constructing AuthoritiesProcedureLand management / Use of state land7.07418
Dealings (including compensation) with Easements ProcedureLand management / Use of state land6.00419
Allocating Most Appropriate Use and Tenure of State Land in Coastal Areas ProcedureLand management / Use of state land2.04420
Land Holdings: Leases - Early Renewal, Rolling Term Lease Extensions and Conversion (Special Circumstances)PolicyLand management / Use of state land5.00423
Additional Purposes of Lease PolicyLand management / Use of state land3.05425
Completion of Permanent Survey Mark PlansSpecificationMapping and surveying / Surveying1.05427
Lease SubdivisonPolicyLand management / Use of state land4.01428
Cemetries Exhumation PolicyLand management / Use of state land1.09433
Mortgage of Deed of Grant in TrustPolicyLand management / Use of state land2.05434
Creation of Trust Land PolicyLand management / Use of state land3.05479
Public Purpose ReservationsPolicyLand management / Use of state land2.04480
Land Allocation: Deciding Most Appropriate Use, Tenure and ManagementPolicyLand management / Use of state land4.01481
Permit to OccupyGuidelineLand management / Use of state land5.00482
Dealing with State land that is nominated as a place on the Queensland Heritage Register ProcedureLand management / Use of state land3.01485
Valuations for dealings under the Land Act 1994PolicyLand management / Use of state land1.05488
Caravan Park PolicyPolicyLand management / Use of state land3.04490
Land Allocation:Granting Land VolumetricallyPolicyLand management / Use of state land2.05492
Secondary Use of Trust LandOperational policyLand management / Use of state land6.00493
Leasing land for Telecommunication Carriers, including for Aerial Pole Routes ProcedureLand management / Use of state land5.04494
Leases over Reserves PolicyLand management / Use of state land4.01495
Making and Managing Offers ProcedureLand management / Use of state land9.01498
Allocation of Land in Priority in Terms of the Land Act 1994 PolicyLand management / Use of state land3.01499
Requirements for Minister's Approval to SubleaseProcedureLand management / Use of state land2.05502
Resumption in relation to land under the Land Act 1994ProcedureLand management / Use of state land1.01503
Accreditation of SurveyorsProcedureMapping and surveying / Surveying1.03504
Legal Traceability of Length for Electronic Distance Measurement EquipmentProcedureMapping and surveying / Surveying1.01505
Survey Plan Processing and Pre-Lodgement AdviceProcedureMapping and surveying / Surveying1.02565
Compliance ProceduresProcedureLand management / Use of state land2.05567
Communication and Referral of Surveying Issues to the Surveyors Board QueenslandProcedureMapping and surveying / Surveying2.01569
Administrative PlansSpecificationMapping and surveying / Surveying2.00571
Diversification of Leases for Agricultural Purposes PolicyLand management / Use of state land2.05575
Undertaking a land evaluation report prior to lease renewal, lease conversion and State land AllocationProcedureLand management / Use of state land2.01577
Mining Interests including Claims/Leases and the Land Act 1994ProcedureLand management / Use of state land5.04578
Revenue Share Policy for Local Government Operational Trust Land PolicyLand management / Use of state land2.09579
Tenure based options for Unallocated State land in Native Title claims and Indigenous Land Use Agreements ProcedureLand management / Use of state land2.04581
Issue of Tenures to a Port Authority/Corporation ProcedureLand management / Use of state land5.03582
Unauthorised structures on unallocated State land PolicyLand management / Use of state land1.02583
Eligibility to Hold LandOperational policyLand management / Use of state land2.02584
Code for self-assessable development of subartesian boresProcedureWater / Managing water use1.07585
Code for self-assessable development of replacement boresPolicyWater / Managing water use2.07594
Border Rivers groundwater management area water sharing rules and seasonal water assignment rulesPolicyWater / Managing water use5.01601
Toowoomba City Basalts groundwater management area seasonal water assignment rulesPolicyWater / Managing water use2.01615
Upper Hodgson Creek groundwater management water sharing and seasonal water assignment rulesPolicyWater / Managing water use3.03616
Prospect Creek and Upper Callide groundwater sub areas water sharing and seasonal water assignment rulesPolicyWater / Managing water use4.01618
Code for self-assessable development for taking overland flow water using limited capacity worksProcedureWater / Managing water use7.05630
Code for self-assessable developments for taking overland flow water for stock and domestic purposesProcedureWater / Managing water use9.04631
Bowen groundwater management area water sharing and seasonal water assignment rulesPolicyWater / Managing water use4.05636
Don and Dee groundwater sub area Water sharing rules Seasonal water assignment rulesPolicyWater / Managing water use4.02644
Oakey Creek groundwater management area water sharing, seasonal water assignment and water licence transfer rulesPolicyWater / Managing water use4.04647
Dalrymple Creek Alluvium groundwater management area water sharing rules, seasonal water assignment rules and water licence transfer rulesPolicyWater / Managing water use3.04648
Central Condamine Alluvium Groundwater Management Area Water sharing rules, seasonal water assignment rules and Water licence transfer rulesPolicyWater / Managing water use4.04650
Prosecution PolicyPolicyCorporate / Legal1.00658
Exemption requirements for constructing authorities for the take of water without a water entilementGuidelineWater / Managing water use3.04666
Code for self-assessable development for taking overland flow water to satisfy the requirements of an environmental authority or a development permit for carrying out an environmental relevant activityPolicyWater / Managing water use3.04668
Native Title Work ProceduresProcedureIndigenous interests / Native title1.40673
Guidelines for Local Governments - compulsory acquisition of landGuidelineProperty titles and valuations / Land resumption4.00676
Covenants providing for no separate transfersProcedureLand management / Use of state land4.06681
Free Searches of the Titles RegisterPolicy and procedureProperty titles and valuations / Land titles5.00707
Inability to Receive InstrumentsPolicy and procedureProperty titles and valuations / Land titles2.40708
Roads under the Land Act 1994GuidelineLand management / Use of state land3.00725
Riverine protection permit exemption requirementsPolicyWater / Managing water use2.00726
Lakeland groundwater management area - Seasonal water assignment rulesPolicyWater / Managing water use1.04727
Lakeland groundwater management policyPolicyWater / Managing water use1.10728
Place NamesPolicyMapping and surveying / Surveying1.00851
Place Names Delegation PolicyPolicyMapping and surveying / Surveying2.00852
Section 9 Application FormApplication formProperty titles and valuations / Land resumption1.30970
Deciding the most appropriate tenure of State land - Guideline for State Land Asset ManagementProcedureLand management / Use of state land1.051012
Plan requirements for State land dealingsGuidelineLand management / Use of state land1.011069
State Policy for Vegetation ManagementPolicyLand management / Managing land resources3.001084
Queensland Non-urban Water Metering Policy for Unsupplemented Water Extractions 2014PolicyWater / Managing water use1.021098
Offsets in relation to State lands administered under the Land Act 1994Policy and procedureLand management / Use of state land2.001109
Queensland interim water meter standard for non-urban meteringStandardWater / Managing water use1.031170
Dealing with rent and instalment payments for Land Act tenuresProcedureLand management / Use of state land1.011178
Application to vary conditions of an exploration permitOperational policyMines1.021246
Assessment of exploration permitsOperational policyMines1.011247
Conditional surrender of exploration permitsOperational policyMines1.011248
Eligibility, proof of identity and authorised personsOperational policyMines1.021249
Excluding land subject to native titleOperational policyMines1.011250
Prescribed areas (excess and non-contiguous)Operational policyMines1.011251
Project-based permit administrationOperational policyMines1.011252
Renewal of exploration permitsOperational policyMines1.011253
Work program and relinquishment conditionsOperational policyMines1.011254
Assessment of exploration permitsOperational policyMines1.011311
Certificate of application assessment of coal and oil shale mining lease application Operational policyMines2.001312
Exceptional circumstancesOperational policyMines1.011313
Renewal of exploration permits in areas proposed for national parks and regional parksOperational policyMines1.011314
Applying for a mining lease for coal with a prospecting permitOperational policyMines1.011315
Notice to progress applications for grant or renewal of a resource authorityOperational policyMines2.001316
Application for declaration of a Potential Commercial AreaOperational policyMines1.011318
Project-based development plansOperational policyMines1.031319
Public notice requirements and transitional arrangementsOperational policyMines1.021320
Special Amendment of an authority to prospectOperational policyMines2.011509
Position paper on non-urban water metering in Queensland Water Supply Schemes 2014PolicyWater / Managing water use1.011511
Domestic and Family Violence ProtocolProtocolCorporate / Health and Safety2.001672
Complaints Management FrameworkFrameworkCorporate / Governance2.001982
Operational Policy - deciding the term of a mining leaseOperational policyMines1.013088
Minimum Standards for the construction and reconditioning of water bores that intersect the sediments of artesian basins in QueenslandStandardWater Act 2000 / Underground water management1.023189
Queensland Spatial Information Custodianship GuidelinesGuidelineMapping and surveying / Surveying1.063330
Queensland Digital Road Network StandardStandardMapping and surveying / Surveying3.013331
Queensland Foundation Spatial Data FrameworkFrameworkMapping and surveying / Surveying3.003332
Queensland Location Address Management FrameworkFrameworkMapping and surveying / Surveying8.023333
Large Scale Land Development SurveysProcedureMapping and surveying / Surveying1.013409
Water bore drillers licensing handbookGuidelineWater Act 2000 / Underground water management1.033440
Interim Don and Dee Rivers and Alma Creek Water Management AreaPolicyWater / Managing water use1.013449
Role of Witness FactsheetFact SheetCorporate / Human resources1.003478
Renewal or conversion of a term leaseStandard Operating Procedure (SOP)Mapping and surveying / Surveying1.013553
Conversion of perpetual leases to freeholdPractice noteMapping and surveying / Surveying1.013555
Renewal of pastoral leasesPractice noteMapping and surveying / Surveying1.013556
Corrupt Conduct Fact SheetFact SheetCorporate / Human resources1.003595
Privacy and Visual Recording Devices and SystemsPolicyCorporate / Ethics and privacy1.003865
Policy for making public statementsPolicyMines2.003869
State Development Assessment Provisions guidance material: State code 15 removal of quarry material from a watercourse or lakeGuidelineWater / Managing water use1.003912
State Development Assessment Provision guidance material: State code 10 taking or interfering with waterGuidelineWater / Managing water use1.003913
Temporary Employee Review TemplateTemplateCorporate / Human resources1.043926
Letter to Temporary Employee notifying start of reviewLetterCorporate / Human resources1.003927
Letter re Review decision not to convertLetterCorporate / Human resources1.013928
Heat stress management protocolProtocolCorporate / Health and Safety1.003963
Workplace investigation guidelineGuidelineCorporate / Human resources1.003969
Technical assessment of an application for a Mineral Development Licence for coalOperational policyMines4.004001
Vegetation Management Map updatesOperational policyVegetation management / Vegetation management1.004064
Public Interest Disclosure Protocol ProtocolCorporate / Human resources1.004090
Security assessment mineral and coal resource authorities policyPolicyMines1.014110
Minerals and Energy Resources Compliance Policy PolicyMines1.004213
Submitting GNSS data for inclusion into the statewide datum adjustment networkGuidelineMapping and surveying / Surveying1.004235
Resources Safety and Health Compliance PolicyOperational policyMines2.004325
Land allocation and specific requirementsGuidelineLand management / Use of state land1.004386
Coordinated Projects- Guidelines for Projects involving Clearing for Agriculture (Land Suitability)GuidelineLand management / Land use and planning1.004460

Last updated 28 November 2018

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White Ribbon Accredited Workplace

A proud White Ribbon Accredited Workplace, in recognition of the active steps taken to recognise, prevent, respond and support staff affected by domestic and family violence. We are committed to creating a safe, inclusive and respectful workplace.

Visit us at www.qld.gov.au to access forms, guidelines and general information on freehold title, land transfers, land trusts and leasing Aboriginal and Torres Strait Islander land.

You can also contact us on:

Freecall: 1800 067 615
Email: IndigenousLandServices@dnrme.qld.gov.au
Fax: (07) 4222 5595

William McCormack Place
Level 5, 5b Sheridan Street
Cairns QLD 4870

Postal address
PO Box 937
Cairns QLD 4870

For general enquiries, please contact the Resource community infoline on 13 71 07 or email resources.info@dnrme.qld.gov.au.

Make a complaint about a mineral and energy resources activity

Visit us at www.business.qld.gov.au for information about explosives and fireworks safety, security and licensing requirements.

explosives 24 hour hotline graphic, 1300739868

Emergency response service and emergency complaints

  • To make a complaint concerning immediate and urgent matters involving explosives (including fireworks and blasting) contact your local police.
  • To report an accident or emergency contact the Explosives Hotline 1300 739 868.

General enquiries

For general enquiries 24/7 for any explosives related matter call 13 25 23.

Head office: Explosives Inspectorate

Contact head office about all licence renewals and explosive authorisations.

Level 19
275 George Street
Brisbane QLD 4000

PO Box 15216
City East QLD 4002

Phone: (07) 3199 8023
Email: explosives@dnrme.qld.gov.au

Regional enquiries: inspectors and licensing

Contact your regional licensing officer about all new licences, licence amendments and notifications (e.g. blasting, import, export, fireworks).

Brisbane

Inspectors and licensing officers

Level 19
275 George Street
Brisbane QLD 4000

PO Box 1475
Coorparoo QLD 4151

Phone: (07) 3330 4171
Email: sroexplosives@dnrme.qld.gov.au

Rockhampton

Inspectors and licensing officers

25 Yeppoon Road
Parkhurst QLD 4701

PO Box 3679 Red Hill
North Rockhampton QLD 4701

Phone: (07) 4936 0187
Fax: (07) 4936 4805
Email: croexplosives@dnrme.qld.gov.au

Townsville

Inspectors and licensing officers

Level 9
Verde Tower
445 Flinders Street
Townsville QLD 4810

PO Box 1752
Townsville QLD 4810

Phone: (07) 4447 9277
Email: nroexplosives@dnrme.qld.gov.au

Government magazines

Contact your relevant government magazine to discuss storage or other explosives activities.

Helidon

Phone: (07) 4612 9400
Fax: (07) 4612 9412
Email: HelidonGER@dnrme.qld.gov.au

Bajool

Phone: (07) 4934 6173
Fax: (07) 4934 6171
Email: BajoolGER@dnrme.qld.gov.au

Brookhill and Queerah

Phone: 0419 756 069
Fax: (07) 4055 4250
Email: nroexplosives@dnrme.qld.gov.au

Visit qld.gov.au for more information on fossicking in Queensland and to purchase fossicking licences and permits, or contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact:

MyMinesOnline helpdesk
Phone: +61 7 3199 8133
Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to access our geoscience resources and publications.

Geological information and sales enquiries

Email: Geological information hotline

Call 13 QGOV (13 74 68) during business hours.

Courier deliveries

Geological Survey of Queensland
Level 4
1 William Street
BRISBANE  QLD  4000

Written enquiries

Geological Survey of Queensland
Department of Natural Resources and Mines
PO Box 15216
CITY EAST  QLD  4002

QDEX

Email: QDEX enquiries

MinesOnlineMaps

Email: MinesOnlineMaps enquiries

Geophysical information

Email: Geophysics enquiries

Geochemical information

Email: Geological information hotline
Attention: Geochemistry support

Specific geoscience enquiries

Chief Government Geologist

Email: Geological information hotline
Attention: Chief Government Geologist

Coal Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Coal

Exploration Attraction

Email: Geological information hotline
Attention: Director - Exploration Attraction

Mineral Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Minerals

Petroleum and Gas Geoscience

Email: Geological information hotline
Attention: Geoscience Manager - Petroleum and Gas

Resource Planning

Email: Resource Planning enquiries
Attention: Manager - Resource Planning

For queries about Key Resource Areas in the State Planning Policy July 2014 and requests for extractive industry information such as production data, quarry locations and contact details.

Email: Resource planning information

Exploration Data Centre

Email: Exploration Data Centre (Zillmere)
Phone: +61 7 3096 6810
Fax: +61 7 3096 6817

68 Pineapple Street
ZILLMERE  QLD  4034

The John Campbell Miles Drill Core Storage Facility (Mount Isa)

Email: Exploration Data Centre (Mount Isa)
Attention: Manager - Exploration Data Centre

Phone: +61 7 4743 0078
Mobile: +61 459 822 434
Fax: +61 7 4743 0156

Killara Crescent
Kalkadoon Industrial Estate
MOUNT ISA  QLD  4825
PO Box 334
MOUNT ISA  QLD  4825

Visit us at www.business.qld.gov.au to find out about health and safety requirements for Queensland's mining industry.

General enquiries

Contact our general enquiries numbers or your local Mines Inspectorate office (see below).

  • 13QGOV (13 74 68) within Australian
  • +617 3405 0985 (+10 hours UTC) international callers

Emergency

In case of a mine emergency, please use the following contact numbers.

  • Mines Inspectorate: 07 3237 1696 (for emergencies only)
  • Queensland Mine Rescue Service (QMRS): 1800 767 720
  • Simtars: 07 3830 5564 or 1800 331 991
  • Explosives emergency

Locations and staff

Mines Inspectorate head office

Head office
PO Box 15216
City East Qld 4002

Level 19, 275 George Street
Brisbane Qld 4000
Phone: (07) 3199 8001

Position titleNameEmailPhone
Chief Inspector of Mines Rocchi, Luca luca.rocchi@dnrme.qld.gov.au 3199 8003
Deputy Chief Inspector of Coal Mines Dobson, Shaun shaun.dobson@dnrme.qld.gov.au 3087 8379
Senior Inspector of Mines (Electrical) Kabel, John john.kabel@dnrme.qld.gov.au 3199 8011
Senior Inspector of Mines (Mechanical) Logan, Anthony anthony.logan@dnrme.qld.gov.au 3199 8013
Senior Inspector of Mines Rasche, Tilman tilman.rasche@dnrme.qld.gov.au 3199 8047
Inspector of Mines, Occupational Hygiene Manthey, Greg greg.manthey@dnrme.qld.gov.au 3199 8140
Abandoned Mines Coordinator Kadletz, Oskar oskar.kadletz@dnrme.qld.gov.au 3199 8039
A/Secretary, Board of Examiners Volling, Andrea andrea.volling@dnrme.qld.gov.au 3199 8045

Mineral mines and quarries (south region)

Brisbane office
PO Box 15216
City East Qld 4002

Level 19, 275 George Street
Brisbane Qld 4000

Phone: (07) 3330 4272
sthmines@dnrme.qld.gov.au

Incident reporting: (07) 3330 4273 (diverts to the on-call inspector)

Position titleNameEmailPhone
Regional Inspector of Mines / 
Inspector of Mines (Electrical) 
Smith, Lionel lionel.smith@dnrme.qld.gov.au 3330 4250
Principal Investigation Officer Barron, John john.barron@dnrme.qld.gov.au 3330 4271
Principal Investigation Officer Jacobs, Mick mick.jacobs@dnrme.qld.gov.au 3330 4269
Senior Inspector of Mines (Occupational Hygiene) Farry, Jack jack.farry@dnrme.qld.gov.au 3330 4150
Inspector of Mines  Heritage, Paul paul.heritage@dnrme.qld.gov.au 3330 4137
Inspector of Mines Esterhuizen, Deon deon.esterhuizen@dnrme.qld.gov.au 3330 4254
Inspector of Mines (Electrical) Smith, Jon jon.smith@dnrme.qld.gov.au 3330 4251
Inspector of Mines Sur, Asok asok.sur@dnrme.qld.gov.au 3330 4255
Inspector of Mines Vinnicombe, Jacqui jacqui.vinnicombe@dnrme.qld.gov.au 3330 4256
District Workers' Representative Riches, Murray murray.riches@dnrme.qld.gov.au 3330 4265

Coal mines (south region)

Rockhampton Regional office
PO Box 3679
Red Hill, Rockhampton Qld 4701

25 Yeppoon Road
Parkhurst Qld 4702
Phone: (07) 4936 0184
rockyminesinsp@dnrme.qld.gov.au

Incident reporting: 1300 882 096 (diverts to the on-call inspector on weekends and adjoining public holidays - typically from 4pm Fridays until 8am Monday)

Position titleNameEmailPhone
Regional Inspector of Coal Mines Poynter, Kevin kevin.poynter@dnrme.qld.gov.au 4936 0125
Inspector of Mines Callinan, Graham graham.callinan@dnrme.qld.gov.au 4936 0119
Inspector of Mines Randolph, Neil neil.randolph@dnrme.qld.gov.au 3810 6382
Inspector of Mines Kahl, Theo theo.kahl@dnrme.qld.gov.au 4936 0127
Inspector of Mines Bulger, Cres creswick.bulger@dnrme.qld.gov.au 0427 288 663
Inspector of Mines (Electrical) Atkinson, Neville neville.atkinson@dnrme.qld.gov.au 4936 0130
Inspector of Mines (Electrical) Sullivan, Paul paul.sullivan@dnrme.qld.gov.au 4936 0117
Inspector of Mines (Mechanical) Hurley, Pat patrick.hurley@dnrme.qld.gov.au 4936 0141
Senior Inspector of Coal Mines Sherwood, Rob robert.sherwood@dnrme.qld.gov.au 0459 878 914
Inspector of Mines Stephen Smith stephen.smith2@dnrme.qld.gov.au 4936 0120
Principal Investigation Officer Tolhurst, John john.tolhurst@dnrme.qld.gov.au 4936 0116

Mineral mines and quarries (north region)

Townsville District office
PO Box 1752
Townsville Qld 4810

Verde Tower
Level 10, 445 Flinders Street
Townsville Qld 4810
Phone: (07) 4447 9248
tsvmines@dnrme.qld.gov.au

Incident reporting: (07) 4447 9282 (diverts to the on-call inspector)

Position titleNameEmailPhone
Deputy Chief Inspector of Mines Fasching, Hermann hermann.fasching@dnrme.qld.gov.au 4447 9242
Regional Inspector of Mines
(Townsville & Atherton)
Brown, Trevor trevor.brown@dnrme.qld.gov.au 4447 9253
Senior Inspector of Mines (Mining) Devine, Julie julie.devine@dnrme.qld.gov.au 4447 9252
Inspector of Mines (Mining) Towers, Noel
(based in Mackay office)
noel.towers@dnrme.qld.gov.au 4999 8507
Inspector of Mines (Small Mines) Firth, Steve steven.firth@dnrme.qld.gov.au 4447 9245
Inspector of Mines (Mechanical) Graham, Alan alan.graham@dnrme.qld.gov.au 4447 9250
Senior Principal Occupational Hygienist
(Authorised Officer)
Desira, Mark mark.desira@dnrme.qld.gov.au 4447 9254
Authorised Officer Horsburgh, Richard
(based in Atherton office)
richard.horsburgh@dnrme.qld.gov.au 4095 7023
Principal Investigation Officer Jacobs, Mick mick.jacobs@dnrme.qld.gov.au 4447 9244

Atherton office
PO Box 210
Atherton Qld 4883

25 Mabel Street
Atherton Qld 4883
Phone: (07) 4095 7023
tsvmines@dnrme.qld.gov.au

Coal mines (north region)

Mackay office
PO Box 1801
Mackay Qld 4740

Level 5, 44 Nelson Street
Mackay Qld 4740
Phone: (07) 4999 8512
minesmackay@dnrme.qld.gov.au

Incident reporting: 1300 882 096 (diverts to the on-call inspector on weekends and adjoining public holidays - typically from 4pm Fridays until 8am Monday)

Position titleNameEmailPhone
Regional Inspector of Coal Mines Marlborough, Les leslie.marlborough@dnrme.qld.gov.au 4999 8510
Senior Inspector of Mines (Electrical) Herbert, Peter peter.herbert@dnrme.qld.gov.au 4999 8505
Inspector of Mines (Mining) Gouldstone, Richard richard.gouldstone@dnrme.qld.gov.au 4999 8509
Inspector of Mines (Mining) Brennan, Keith keith.brennan@dnrme.qld.gov.au 4999 8503
Inspector of Mines (Mining) Brown, Paul paul.brown2@dnrme.qld.gov.au 4999 8501
Inspector of Mines (Occupational Hygiene) Djukic, Fritz fritz.djukic@dnrme.qld.gov.au 4999 8504
Inspector of Mines (Mechanical) Kennedy, Matthew matthew.kennedy@dnrme.qld.gov.au 4999 8542
Inspector of Mines (Mechanical) Scully, Michael michael.scully@dnrme.qld.gov.au 4999 8506
Inspector of Mines Nugent, Geoff geoff.nugent@dnrme.qld.gov.au 4999 8545
Senior Principal Ergonomist - Human Factors Tilbury, Trudy trudy.tilbury@dnrme.qld.gov.au 4999 8508
Principal Investigations Officer Smith, Andrew andrew.smith@dnrme.qld.gov.au 4999 8513

Mineral mines and quarries (north west region)

Mount Isa office
PO Box 334
Mount Isa Qld 4825

13 Isa Street
Mount Isa Qld 4825
Phone: (07) 4747 2158
isamines@dnrme.qld.gov.au

Incident reporting: (07) 4747 2151 (diverts to the on-call inspector)

Position titleNameEmailPhone
Regional Inspector of Mines Casey, Phillip phil.casey@dnrme.qld.gov.au 4747 2039
Senior Inspector of Mines (Chem / Met) Lee, Damian damian.lee@dnrme.qld.gov.au 4747 2157
Inspector of Mines (Geomech) Ormonde, Katie katie.ormonde@dnrme.qld.gov.au 4447 9247
Inspector of Mines (Mechanical) Henson, Rob robert.henson@dnrme.qld.gov.au 4747 2079
Inspector of Mines (Electrical) Holley, Brett brett.holley@dnrme.qld.gov.au 4747 2160
District Workers’ Representative Carson, Steve stephen.carson@dnrme.qld.gov.au 4747 2114

Visit us at www.business.qld.gov.au for more information about applying for a resource authority. You can also lodge and track the progress of most applications online through MyMinesOnline.

For general enquiries contact the relevant assessment hub.

Mineral Assessment Hub

The Mineral Assessment Hub administers mineral mining permits. These include mining claims, mining leases, mineral development licences, exploration permits and prospecting permits. If a mining lease or mining claim for a mineral (other than coal) is located in the Quilpie, Emerald and Winton districts, these permits are still administered by the Small Scale Mining Assessment hub.

Level 9, 445 Flinders Street
Townsville QLD 4810

PO Box 1752, Townsville QLD 4810
Phone: (07) 4447 9230
Email: MineralHub@dnrme.qld.gov.au

Coal Assessment Hub

The Coal Assessment Hub and administers all coal mining permits. These include mining leases, mineral development licences, exploration permits and prospecting permits.

Corner of Bruce Highway and Yeppoon Road
Parkhurst QLD 4701

PO Box 3679, Red Hill QLD 4701
Phone: (07) 4936 0169 Fax: (07) 4936 0375
Email: CoalHub@dnrme.qld.gov.au

Petroleum Assessment Hub

The Petroleum Assessment Hub administers all petroleum, gas and geothermal authorities.

1 William Street
Brisbane QLD 4000

PO Box 15216 City East QLD 4002
Phone: 07 3199 8118
Email: PetroleumHub@dnrme.qld.gov.au

Small Scale Mining Assessment Hub

The Small Scale Mining Assessment Hub and administers all mining claims and mineral mining leases for opal, gemstones, and corundum or other precious stones predominately located in the Quilpie, Emerald and Winton districts.

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Phone: (07) 4987 9350
Email: SSMHub@dnrme.qld.gov.au

District offices

Quilpie District Office

Court House
Buln Buln Street
Quilpie QLD 4480

PO Box 29, Quilpie QLD 4480
Contact the relevant Assessment Hub for enquiries

Dalby District Office

30 Nicholson Street
Dalby QLD 4405

PO Box 589, Dalby QLD 4405
Contact the relevant Assessment Hub for enquiries

Emerald District Office

99 Hospital Road
Emerald QLD 4720

PO Box 245, Emerald QLD 4720
Contact the relevant Assessment Hub for enquiries

Winton District Office

Court House
Vindex Street
Winton QLD 4735

PO Box 230, Winton QLD 4735
Contact the relevant Assessment Hub for enquiries

Mount Isa District Office

13 Isa Street
Mount Isa QLD 4825

PO Box 334, Mount Isa QLD 4825
Contact the relevant Assessment Hub for enquiries

Charters Towers District Office

Tropical Weeds Research Centre
27-43 Natal Downs Road
Charters Towers QLD 4820

PO Box 62, Charters Towers QLD 4820
Contact the relevant Assessment Hub for enquiries

Mareeba District Office

28 Peters Street
Mareeba QLD 4880

PO Box 156, Mareeba QLD 4880
Contact the relevant Assessment Hub for enquiries

Georgetown District Office

Court House
High Street
Georgetown QLD 4871

PO Box 28, Georgetown QLD 4871
Contact the relevant Assessment Hub for enquiries

Fossicking

For enquiries on Fossicking in Queensland, please contact a Mines Assessment Hub.

For technical support when purchasing a fossicking licence online, please contact the MyMinesOnline helpdesk on Phone: +61 7 3199 8133 or Email: mines_online@dnrme.qld.gov.au

Visit us at www.business.qld.gov.au to find out about native title obligations for mining and resources.

Native Title Services

The Queensland Government's Native Title Services is the first point of contact to advise you on land that may be subject to native title and inquiries about the native title process for mining and petroleum authorities.

Email: nativetitleservices@dnrme.qld.gov.au
Phone: (07) 4936 0138
PO Box 15216
Brisbane QLD 4002

National Native Title Tribunal

The National Native Title Tribunal (NNTT) is an independent body set up under the Native Title Act. The NNTT is not a court and doesn't decide whether native title exists. It makes decisions regarding whether 'future acts' can proceed and mediates negotiations.

For more information, see the NNTT website.

Visit us at www.business.qld.gov.au to find out about health and safety requirements for Queensland's petroleum and gas industry.

Alert For gas emergencies call 000 and the emergency contact numbers displayed at the incident location.

Consumer enquiries

The Petroleum and Gas Inspectorate does not regulate petrol, diesel or the price of fuel. For more information about fuel pricing, or to make a complaint, please visit the government's Consumer rights website.

For information and enquiries about non-fuel gases (e.g. acetylene, medical gases etc.) please visit the Work Health and Safety Queensland website.

Gas use, safety and general enquiries

Visit our gas safety website or email gassafe@dnrme.qld.gov.au.

Gas work licence and authorisations, certificate book and plate orders

Access online and hard-copy applications forms and information on gas work licence and authorisation requirements or contact us Monday to Friday, 8.30am to 5.00pm.

Email: gaslicence@dnrme.qld.gov.au
Phone: 3330 4249

Technical enquiries, complaints and compliance matters

View technical and compliance information about operating plant or business or contact your nearest regional office, Monday to Friday, 8.30am to 5.00pm.

Northern Region

(all local government areas between Proserpine and Cape York, including Torres Strait and areas to the west)
Email: PGNorthern@dnrme.qld.gov.au
Phone: (07) 4447 9274

Central Region

(all local government areas between Bundaberg and Mackay, including areas to the west)
Email: PGCentral@dnrme.qld.gov.au
Phone: (07) 4936 0188

South Region (North)

(including the local government areas of Fraser Coast, Gympie, Ipswich, Lockyer Valley, Moreton Bay, Noosa, Somerset, South Burnett, Sunshine Coast, Toowoomba, Western Downs)
Email: PGSouthern@dnrme.qld.gov.au
Phone: (07) 3330 4241

South Region (South)

(including the local government areas of Balonne, Bulloo, Gold Coast, Goondiwindi, Logan, Maranoa, Murweh, Paroo, Quilpie, Redland, Scenic Rim, Southern Downs)
Email: PGSouthernSouth@dnrme.qld.gov.au
Phone: (07) 3330 4108

Prescribed incident notification and fuel gas emergencies

Operators and persons in control of a business or undertaking are required to report prescribed incidents at operating plant or involving gas related devices to the Petroleum and Gas Inspectorate.

Report by phone (immediately): 1300 910 933 (24 hours, 7 days a week)
Report electronically (within 2 business days of incident).

Office of the Chief Inspector

For statewide matters relating to legislation, policies, strategic issues, or the operation of the Inspectorate contact us Monday to Friday, 8.30am to 5.00pm.

Email: PGAdmin@dnrme.qld.gov.au
Phone: (07) 3199 8027

Visit us at www.qld.gov.au to access forms, application guides and information about lodging your application and payment options.

Contact your nearest business centre, below, to arrange of pre-lodgement meeting.

For lodgement enquiries, please contact:

Email: SLAMlodgement@dnrme.qld.gov.au
Phone: (07) 4447 9179

Visit us at www.business.qld.gov.au to access standards, forms, calibration baselines and other surveying information.

Submission of survey plans and records

To submit Form 6 or PSM maintenance forms not associated with a plan submission, email CadastralAdminDataHelp@dnrme.qld.gov.au.

For GNSS enquiries, email GeodeticSupport@dnrme.qld.gov.au.

To deposit or submit copies of survey plans, survey records or to request surveying advice, please email the relevant surveying group below.

Surveying groupEmail
Beenleigh, Brisbane, Bundaberg, Caboolture, Ipswich, Maryborough, Nambour, Robina, Toowoomba Surveys.South.Region@dnrme.qld.gov.au
Mackay, Rockhampton Surveys.Central.Region@dnrme.qld.gov.au
Cairns, Townsville Surveys.North.Region@dnrme.qld.gov.au

Legislation and policy

For enquiries about surveying legislation and policies, contact:

Survey Integration
Land and Spatial Information
GPO Box 2454
Brisbane QLD 4001
Email Director of Surveys

General survey enquiries

Christmas New Year Closure

Titles Registry offices are closed during the 2018-19 Christmas New Year holiday period from Tuesday 25 December 2018 to Tuesday 1 January 2019 inclusive.

Visit us at Business Queensland to access a fee calculator, dealing status search, manuals, forms and guides.

For other titles enquiries, call 1300 255 750 or +61 2 9112 5742 (from overseas), or make an online enquiry.

Important: Customers need to arrive in time to finalise their lodgements before closing time. The Titles Registry does not provide legal or conveyancing advice. Please contact a legal professional for personalised advice.

Visit us at www.qld.gov.au to access information about this year's statutory land valuations and the Valuer-General's property market movement report.

For other valuation enquiries, call 13 QGOV (13 74 68) during business hours or contact your local business centre.

Visit us at www.qld.gov.au for information about vegetation maps, codes, development approvals and how to obtain vegetation clearing approvals.

For enquiries and appointments:

Visit us at business.qld.gov.au to access forms, application guides, maps and data.

Applications and payments

For enquiries about your water application and payment options, contact your closest business centre (see below).

Other enquiries

Emergency For life-threatening emergencies or critical situations phone 000.
For emergency help with storm damage or floods, contact the State Emergency Service (SES) or phone 13 25 00.
Dam safety Call 000 if there is imminent threat to life. For concerns over unsafe dam walls phone 1300 596 709.
Water restrictions For information on current SEQ water restrictions contact your local council
Water monitoring data requests Email water.monitoring@dnrme.qld.gov.au
Supply and billing enquiries, leaks Contact your water retailers - contact details are on your water bill
Complaints and disputes For unresolved complaints about your water supplier, contact the Energy and Water Ombudsman

Visit the initiatives page for more information about energy initiatives and programs.

Department contacts

For energy and biofuels enquiries, contact 13 43 87 during business hours.

Emergency contacts

  • For life-threatening emergencies or critical situations phone 000.
  • For help with storm damage or floods, contact State Emergency Services (SES) or phone 13 25 00.

Electricity

For emergencies or loss of electricity supply contact your energy distributor:

Gas leaks

In case of a suspected gas leak (i.e. reticulated or piped gas, not gas cylinders) contact the gas distribution network for your area:

  • Australian Gas Networks phone 1800 427 532 – Brisbane CBD and northern suburbs, Ipswich, Gladstone, Rockhampton, Bundaberg, Maryborough and Hervey Bay.
  • Allgas Energy phone 1300 763 106 – Southern Brisbane suburbs, Gold Coast, Toowoomba and Oakey.
  • Customers in Roma and Dalby contact your local governments:
    • Maranoa Regional Council phone 1300 007 662
    • Western Downs Regional Council phone 1300 268 624.

Supply and billing

Electricity

For electricity supply and billing enquiries, contact your energy retailer (find their contact details on your energy bill).

Gas

For gas supply and billing enquiries, contact your gas retailer (find their contact details on your gas bill).

Complaints and disputes

For unresolved complaints about your electricity or gas supplier contact the Energy and Water Ombudsman.

Business centre locations

Direct phone: 

Fax: 

Fax: 

Services:

  • Titles Registry searches
  • Titles Registry document lodgement

Local government areas: