Review of Queensland energy consumer protections and support
We are seeking your feedback on the National Energy Retail Law as it has been applied in Queensland.
The National Energy Retail Law (NERL) commenced in Queensland on 1 July 2015.
The law regulates the sale and supply of energy (electricity and natural gas) to consumers, and supports energy customers through a range of consumer protections.
The NERL is applied in Queensland under the National Energy Retail Law (Queensland) Act 2014.
Purpose of the consultation
We are reviewing the application of these laws to assess whether they are:
- increasing efficiency
- improving consumer protection
- delivering a net benefit to Queensland.
The review will also consider:
- options for future retail market reforms
- ways to maximise the effectiveness of the NERL and improve customer outcomes.
The Discussion paper on the review of the National Energy Retail Law in Queensland (PDF, 998.1KB) outlines the key customer protections under the NERL and our proposed approach to assessing the operation of the NERL in Queensland.
How to make a submission
You can provide your feedback by making a written submission by 5pm on 22 March 2019. Details on how to lodge the submission can be found in the discussion paper.
Your submission can respond to the issues and questions raised in the discussion paper, or be on any other matters relevant to the review. Where possible, you should provide evidence, including relevant data or documentation, to support your views.
What happens next?
We expect to complete the final report on the review in the first half of 2019, with the findings to be tabled in the Queensland Parliament.
For more information, email Energy.Reform@dnrme.qld.gov.au.
Last updated 25 January 2019